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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #9203Thursday, March 28, 2024Position Summary: This role is primarily responsible for the handling of incoming and outgoing mail, as well as preparation for our scanning operations by our vendor. Specifically, this role handles the distribution and collection of incoming mail, preparation, processing and forwarding of outgoing mail and determining, affixing, and recording postage on registered mail/packages, check handling for our Settlement Services department, and other mail room functions as required and the needs of the ...Read more about Associate I, Document ServicesMore
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CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● Req #8929Thursday, March 28, 2024Position Summary: An Associate on the Account Restructure Team (ART), processes consumer loan accounts according to established guidelines and procedures for special circumstance situations. This team is comprised of agents who have shared and individual responsibilities. Depending on the focus, responsibilities may include reviewing correspondence and reports to determine necessary account actions and/or handling inbound phone calls from cardholders and representatives. In addition, some agent ...Read more about Associate I, ARTMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #9254Monday, March 25, 2024Position Summary: The Team Leader is considered the subject matter expert and responsible for the day-to-day direct supervision of a group of Report Reps (QCS) in their efforts to Security Exception Reporting. This role is responsible for performing daily monitoring of associates’ reporting assignments to ensure that timely and reasonable report completions are performed in compliance with regulatory and procedural guidelines. Essential Functions: Manages a team of Report reps (QCS) to coordina ...Read more about Team Leader, Fraud Claim InvestigationsMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #9254Monday, March 25, 2024Position Summary: The Team Leader is considered the subject matter expert and responsible for the day-to-day direct supervision of a group of Report Reps (QCS) in their efforts to Security Exception Reporting. This role is responsible for performing daily monitoring of associates’ reporting assignments to ensure that timely and reasonable report completions are performed in compliance with regulatory and procedural guidelines. Essential Functions: Manages a team of Report reps (QCS) to coordina ...Read more about Team Leader, Fraud Claim InvestigationsMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #9014Friday, March 22, 2024Position Summary: This associate will be the primary point of contact for executive and customer written complaints. They will be responsible for reviewing the correspondence received and confirm that it meets the complaint criteria. Based on the origin and nature of the complaint, the associate will create a complaint case in the Written Complaints system of record, track and assign cases to a coordinator to manage the case. Executive complaints are generally complaints from the Better Bus ...Read more about Coordinator I (Triage), Written ComplaintsMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #9245Wednesday, March 20, 2024Position Summary: This position requires the Investigator to research, review and investigate credit bureau disputes received directly from the accountholder as well as from the credit reporting agencies. Responsibilities include reviewing reports, updating account tagging, identifying and documenting problems within established deadlines and with a high level of accuracy. Essential Functions: Handles report and account level reviews as assigned by area management. Applies knowledge of each cli ...Read more about Investigator I, CBITMore
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CardWorks Servicing, 10705 South Jordan Gateway, South Jordan, UT, USA ● Req #8821Monday, March 18, 2024Position Summary: A Collector is responsible for the daily collection of past due Recreation Lending loans. The Collector insures delinquency is maintained at an acceptable low level as well as complies with all policies and procedures as defined by management. Essential Functions: Maintainsdelinquency in individually assigned loans at target rates Keeps manager informed of current status and trends related to individually assigned loans Completes skip trace work on accounts as required. Com ...Read more about Collector I, Rec Lending CollectionsMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #9247Wednesday, March 13, 2024Position Summary:This position is responsible for working both fraud and dispute files to determine if further chargeback rights exist, in accordance with the Association Rules and Regulations, and to minimize losses on fraud accounts. Essential Functions:• Investigations the reversing of credit and/or debit card charges disputed by the account holder• Handles calls, makes sound decisions and takes appropriate actions to act in the best interest of our clients and company • Handles any exception ...Read more about Associate I (Rep), Non-Fraud Claim InvestigationsMore
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CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #9217Monday, March 4, 2024CardWorks is a thriving financial services company....and we are hiring! If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you! Why CardWorks Servicing? For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. We value our employ ...Read more about Associate I, Call Center EngagementMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● Req #9198Monday, February 26, 2024CardWorks is a family oriented company that strives for excellence. If you are looking for a company that challenges you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you! Why CardWorks Servicing? For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. We value our employees a ...Read more about Specialist I, Non-Affiliate CollectionsMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #9090Thursday, February 22, 2024Position Summary: This position is responsible for call and account monitoring and the assessment and reporting of quality. The QA team monitors calls and back office work for the operational areas to provide feedback on how the employees are performing. The QA team reports on regulations, system knowledge, processes and procedures, and customer experience. Essential Functions: Submits monitoring evaluations of telephone and back office personnel Maintains department productivity and error ...Read more about Associate I, Quality AssuranceMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #9090Thursday, February 22, 2024Position Summary: This position is responsible for call and account monitoring and the assessment and reporting of quality. The QA team monitors calls and back office work for the operational areas to provide feedback on how the employees are performing. The QA team reports on regulations, system knowledge, processes and procedures, and customer experience. Essential Functions: Submits monitoring evaluations of telephone and back office personnel Maintains department productivity and error ...Read more about Associate I, Quality AssuranceMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #9169Wednesday, February 21, 2024CardWorks is a thriving financial services company....and we are hiring! If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you! Why CardWorks Servicing? For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. We value our employ ...Read more about Associate I, Call Center Engagement, Woodbury NY (Long Island)More
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● Req #9137Tuesday, February 13, 2024CardWorks is a thriving financial services company....and we are hiring! If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you! Why CardWorks Servicing? For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. We value our employ ...Read more about Associate I, Call Center EngagementMore
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CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● Req #9063Friday, January 19, 2024CardWorks is a thriving financial services company....and we are hiring! If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you! Why CardWorks Servicing? For over 30 years, our Guiding Principles have helped shape our world class organization into an Employer of Choice. We value our employees and provide generous benefits to include: Company subsidized medical, dental, and vision insur ...Read more about Associate I, Call Center EngagementMore
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CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #8936Friday, December 15, 2023Position Summary: A Coach works with a group of Collections Specialists in support of their day-to-day phone responsibilities. They assist in training employees, monitoring progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers. This role oversees and performs clerical and administrative support tasks assisting the Collections Affiliate Management Team. Essential Functions: Answers questions and assists Specialists with issues regarding pol ...Read more about Coach, Affiliate CollectionsMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #8846Monday, November 13, 2023CardWorks is a thriving financial services company....and we are hiring! If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you! Why CardWorks Servicing? For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. We value our employ ...Read more about Associate I, Call Center EngagementMore
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