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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #8337Friday, March 31, 2023Position Summary:The Facilitator oversees and performs responsibilities in support of the Non Fraud Claim Investigations Management Team. Responsibilities may include, assisting management with coverage as needed, coaching new and existing employees, planning, assigning and directing work, employee performance appraisals, and addressing employee performance and corrective action plans. In addition, this position is responsible for developing/enhancing procedures to increase the efficiency of the ...Read more about Facilitator, Non-Fraud Claim InvestigationsMore
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CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #8116Tuesday, March 28, 2023Associate I, Billing Error Disputes Position Summary:Working within our Non-Fraud Claim Investigations Department, this position will support in the day to day functions of handling non-fraud dispute related calls, which includes in taking new claims, provide cardholders with updates on the status/resolution of their claims, and collecting additional information, in addition to being responsible for researching and performing a reasonable investigation on customer accounts related to billing err ...Read more about Associate I, Non-Fraud Claim InvestigationsMore
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Florida, USA ● Virtual ● Req #8146Tuesday, March 28, 2023Position Summary: This position is responsible for supporting the Disputes Business leadership team by investigating accounts for reconciliation and identifying offsets to balance out the accounts. This position will leverage knowledge of debits and credits and GL processing to completed reviews. Essential Functions:· Performs reconcilement of transactions related to the claim investigation process· Investigate out of balance transactions to identify off sets· Provide app ...Read more about Reconciliation Specialist, Fraud Claim InvestigationsMore
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CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Virtual ● Req #8315Thursday, March 23, 2023Position Summary: An Investigator on the Fraud Claims Investigations team researches and examines fraud or abuse related to account holder information for our clients. In this role, primary responsibilities will include working and investigating card fraud cases, triaging cases, and identifying card fraud cases for investigatory follow-up. Work card fraud cases through the lifecycle of the case to maximize outcome for cardholder and client, including and not limited to intake of c ...Read more about Investigator I, Fraud Claim InvestigationsMore
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Position Summary: A Team Leader in the Non-Affiliate Collections Department supervises a group of consumer loan collections Specialists. The Team Leader motivates, coaches and develops Specialists into becoming a highly responsive team capable of meeting required performance standards while minimizing collection portfolio losses. This role oversees a team who handle specialized calling of a subset of account holders. Specifically, for those client portfolios that require prior experience/knowled ...Read more about Team Leader, Non-Affiliate CollectionsMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● Req #8261Thursday, March 23, 2023Associate I (RF), Security Engagement Position Summary:As a Disputes Engagement Red Flag associate within the Disputes Business Unit, you will work in a back-end environment. This role specializes in utilizing internal and external reports and resources to monitor, detect, and prevent fraud for clients and account holders, this are often referred to as “Red Flags”. Receiving incoming fraud related calls is a function of this position. Essential Functions: Monitors, queues, and answer emails in a ...Read more about Associate I (RF), Dispute EngagementMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #6314Wednesday, March 22, 2023Position Summary: As a Process Improvement Specialist, you will support the Dispute Business Unit (BU) on new case management, self-service and process automation initiatives. This position assists with the identification and implementation of process changes in order to support all project teams and stakeholders to ensure high probability of successful project delivery. You will work independently and as a member of cross-functional teams. You will own documenting and presentin ...Read more about Process Improvement Specialist, DisputesMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 10705 South Jordan Gateway, South Jordan, UT, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #8281Thursday, March 16, 2023Position Summary:This position reports directly to the AVP and, provides necessary client support to ensure timely and efficient management of client requests, questions, and needs. This person interacts daily with internal clients, processing vendors, and CWS affiliates in order to provide the highest level of servicing and meet the needs of the client. This individual advocates client objectives internally and externally while providing expertise, options, and insight to support their daily is ...Read more about Manager (Client Support), Client Relationship ManagementMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #8289Thursday, March 16, 2023Customer Support Associate Late Afternoon, Evening and Overnight Shifts ALL schedules include a weekend shift, Saturday OR Sunday ONSITE DAY TRAINING- M to F 10:00am-6:30pm IN OFFICE WORK, NOT REMOTE CardWorks is a family oriented company that strives for excellence. If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you! We value our employees ...Read more about Associate I, Call Center Engagement-Woodbury, NYMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #7104Tuesday, March 14, 2023Position Summary:The Manager is responsible for exempt personnel who oversees a team of coordinators, coach and/or supporting staff. This role is primarily planning, coordinating and supervising the department’s day-to-day activities at all levels. This position interacts with clients, prioritizes tasks for themselves or others and upholds, interprets and executes policies, in addition to the development and implementation of new practices or processes. In this position, decisions are usually mo ...Read more about Manager, Written ComplaintsMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #7879Friday, March 10, 2023The CARES Engagement Coordinator role is a diverse skill set for managing verbal concerns from our customers received through various channels (phone, social media, email). We help support our internal departments by leveraging resources dedicated to providing customers with a dedicated approach. Facilitate the resolution of consumer credit card and loan complaints and identify customer experience trends. Essential Functions:Handles customer complaints in support of the various CardWorks phone ...Read more about Coordinator I, CARES EngagementMore
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Florida, USA ● North Carolina, USA ● Ohio, USA ● Pennsylvania, USA ● Req #8253Friday, March 10, 2023*** This is a remote-work opportunity. This position is available to PA, OH, NC & FL state permanent residents only.*** CardWorks is a family oriented company that strives for excellence. If you are looking for a company that challenges you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you! Why CardWorks Servicing? For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer fi ...Read more about VIRTUAL - Specialist I, Affiliate CollectionsMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #6672Thursday, March 9, 2023Position SummaryThe Coordinator is a primary point of contact for executive and customer written complaints, responsible for investigating and resolving matters related to the overall business operations and practices. The Coordinator reviews, assesses and resolves issues in a timely and professional manner. This position is responsible for responding in writing to executive complaints, generally from the Better Business Bureau, State Attorney General, Department of Justice, attorneys, and other ...Read more about Coordinator I, Written ComplaintsMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #7558Thursday, March 9, 2023COORDINATOR I, VERBAL COMPLAINTS The Verbal Complaints Coordinator role is a customer experience focused skill set responsible for the investigation and resolution of customer complaints in support of our operational business units. We leverage resources to address customer concerns and manage to client expectations. Facilitate the resolution of consumer credit card and loan complaints and identify customer experience trends.Essential Functions:Handles customer complaints in support of the CAR ...Read more about Coordinator I, Verbal ComplaintsMore
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CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● Req #8245Wednesday, March 8, 2023CardWorks is a family oriented company that strives for excellence. If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you! Why CardWorks Servicing? For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. We v ...Read more about Associate I, Call Center EngagementMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #7436Tuesday, March 7, 2023Join our Growing NY Team Disputes Engagement Associate Morning & Afternoon Shifts Available Most schedules include a weekend shift, Saturday OR Sunday Onsite Day Training - Mon to Fri 10am-6:30pm *IN OFFICE WORK, NOT REMOTE* CardWorks is a family oriented company that strives for excellence. If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for y ...Read more about Associate I, Dispute EngagementMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● Req #8216Friday, March 3, 2023Position Summary: The Operations Administrator oversees and performs tasks in support of the Collections management team for Non-Affiliated clients. This role focuses on compliance and quality service through the complaint process for the Non-Affiliate Collections department and contributes to customer satisfaction by providing guidance to customers on their issues.Essential Functions:Handles customer complaints (both written and verbal) for the Collections Non-Affiliated Clients department in a ...Read more about Operations Administrator, Non-Affiliate CollectionsMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● Req #8215Friday, March 3, 2023Position Summary: The Quality Control Specialist (QCS), provides support in functional areas of the Non-Affiliate Collections department. This role assist in management coverage needs and day to day phone support where applicable and drives customer satisfaction by providing leadership, guidance and management to customers on their issues.Essential Functions:Daily, weekly and monthly exception reports Assists with handling customer complaints as part of the Non-Affiliate Collections process and ...Read more about Quality Control Specialist, Non-Affiliate CollectionsMore
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CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #7803Tuesday, February 28, 2023Position Summary: This position is responsible for utilizing internal and external resources to monitor, detect, and prevent fraud for our clients and account holders. Essential Functions: Monitors a fraud detection system that is designed to identify fraudulent activity early Performs in-depth analysis to identify emerging fraud trends and communicate trends identified to fraud prevention management. Place outbound calls to account holders to confirm ...Read more about Associate I, Fraud Strategy & Prevention - Orlando, FLMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #8202Monday, February 27, 2023Position Summary: This position performs the review and analysis of testing activities previously worked to ensure that quality standards are maintained in compliance with internal procedures and regulatory, industry and client requirements. Considered a subject matter expert in one or more of the quality systems used. Facilitate the relationships between the Operational Control department and assigned Carson Smithfield and operational departments to aide in improving operational performance th ...Read more about Quality Control Specialist (Recoveries), Operational ControlsMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #8025Friday, February 24, 2023Position Summary:This position is responsible for working both fraud and dispute files to determine if further chargeback rights exist, in accordance with the Association Rules and Regulations, and to minimize losses on fraud accounts.Essential Functions·Investigations the reversing of credit and/or debit card charges disputed by the account holder·Handles calls, makes sound decisions and takes appropriate actions to act in the best interest of our clients and company ·Handles any exception issu ...Read more about Associate I (Rep), Non-Fraud Claim Investigations-Woodbury, NYMore
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CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #7146Friday, February 24, 2023CardWorks is a family oriented company that strives for excellence. If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you! Why CardWorks Servicing? For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. We value our ...Read more about Associate I, Call Center EngagementMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #7738Thursday, February 23, 2023Position Summary:Working within our Non-Fraud Claim Investigations Department, this position will support in the day to day functions of handling non-fraud dispute related calls, which includes in taking new claims, provide cardholders with updates on the status/resolution of their claims, and collecting additional information, in addition to being responsible for researching and performing a reasonable investigation on customer accounts related to billing errors while complying with applicable ...Read more about Associate I, Non-Fraud Claim Investigations-Woodbury, NYMore
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CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #8141Tuesday, February 14, 2023CardWorks is a family oriented company that strives for excellence. If you are looking for a company that challenges you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you! Why CardWorks Servicing? For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. We value our ...Read more about Collections Specialist - Orlando, FLMore
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CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #7552Tuesday, February 14, 2023CardWorks is a family oriented company that strives for excellence. If you are looking for a company that challenges you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you! Why CardWorks Servicing? For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. We value our ...Read more about Specialist, Affiliate Collections - Orlando, FLMore