Call Center Sales Manager

Medigap Life is part of the Alliant family of companies. Medigap Life specializes in affordable Medicare Health Plans. We work with several insurance companies to help you find a plan that fits your needs. We help you compare Medicare Supplements, Medicare Advantage & Part D Prescription Drug plans.

Social media link: https://www.linkedin.com/company/medigap-life/

We are Medigap Life, one of the most experienced Medicare sales agencies in the country. We have offices in New York, Boca Raton, FL and Charlotte, NC.

Responsibilities include (but not limited to):

• Hiring, training, coaching, mentoring and leading a team of Agency Managers within multiple locations
• Overseeing all plans and strategies for developing business and achieving the company’s sales and retention goals
• Ensuring sales agents understand and comply with all call center objectives, performance standards, and policies.
• Devising ways to optimize procedures and keep staff motivated
• Leading team meetings, setting goals and assist in productivity challenges including, team building , setting and managing expectations
• Assisting with employee performance issues
• Measuring performance with key metrics
• Collaborating with the internal leadership team to recommend best practices for processes and procedures
• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
• Assisting other management team members in identifying trends and establishing call center goals
• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
• Taking on other tasks or projects to support employees, other managers, and call center operations

Qualifications:

• High school diploma or equivalent;
• Bachelor’s degree preferred
• Minimum of 2 years general insurance industry or related field experience preferred
• Insurance license preferred, or must obtain within 60 days of employment
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
• Knowledge of management principles and familiarity with company products, services, and policies
• Strong coaching and leadership skills, ability to motivate employees
• Decisiveness and attention to detail
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Positive Attitude, Self-Motivation, and Confidence
• Ability to quickly Learn and Adapt
• Effective communication skills, both in-person, via phone and in writing
• Personable and professional
• Passion to help others
• Drive to succeed

Perks and Benefits

• Health insurance*
• Dental and vision insurance*
• 401(k) with company match*
• Paid time off
• Stable, friendly and professional environment

*Available the first of the month following date of hire