Case Manager, Santa Monica HMST

Title: Case Manager- Santa Monica HMST

Reports to: Program Manager, HMST

Status: Full-time, Non- Exempt (Hourly)

Location: Santa Monica Old Firehouse

Schedule: Monday- Friday 8:00am-4:30pm

Summary

The People Concern’s Santa Monica Homeless Multidisciplinary Street Team (HMST) is seeking a Case Manager to perform a variety of tasks to assist the most vulnerable and chronically homeless individuals in their recovery from homelessness and in regaining control over their lives. This team is part of a City of Santa Monica strategy to combat homelessness. The goal of HMST is to target the highest utilizers of the City of Santa Monica’s emergency resources (police, fire, and hospitals). The skilled interdisciplinary team uses best practices for engaging chronically homeless individuals with co-occurring mental health, substance use, and/or medical issues. A low client-to-staff ratios is used to maximize effectiveness. The team works closely with each client to develop individualized service plans. The Case Manager is responsible for identifying, engaging and providing support to homeless clients, including providing referrals, linkages, and coordinating care. The Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations.

Essential Duties and Responsibilities

1. Utilize harm reduction, social, environmental, and motivational, strategies to support clients, in collaboration with clinicians, other counselors, case managers, and support staff

2. Encourage and promote an environment that is strength based to assist clients in meeting their individual goals

3. Street outreach to identified homeless persons working with the team to engage in services and accept treatment from the program staff assist with enrollment process as needed

4. Assist clients to acquire permanent housing utilizing a variety of resources.

5. Provide crisis intervention, basic services, and short-term and long-term case management services to currently homeless and previously homeless housed individuals.

6. Develop effective, trusting relationships with clients with a focus on facilitating their move towards independence.

7. Complete all charting in a timely manner.

8. Provide information, referrals and social services advocacy.

9. Network with agency and outside service providers, ensuring client access to appropriate resources.

10. Provide life skills counseling as appropriate.

11. Collaborate and communicate effectively with police officers and local hospital staff to reduce police contact and ED visits by targeted population.

12. Work effectively on an interdisciplinary team of a Licensed Program Manager, Physician Asst, Substance Use Case Manager, Clinical Case Manager, Psychiatrist, and Peer Advocate.

13. Other duties as assigned.

Qualifications

1. B.A. or equivalent experience.

2. Minimum of two (2) years in case management.

3. Demonstrated knowledge of issues faced by population served (homelessness, serious mental illness, substance addiction, and physical health problems).

4. Skilled in non-violent crisis intervention.

5. Ability to self-motivate, work independently, and communicate effectively.

6. Able to work collaboratively as part of an interdisciplinary team

7. Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record

8. Computer literate; able to use computerized database system for client file management.)

9. Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers

10. Computer literacy, including knowledge of Microsoft Word, Outlook and Excel

11. Detail oriented with excellent time management, organizational, written, verbal, and computer skills

BEHAVIORS EXPECTED OF ALL AGENCY EMPLOYEES

· Act as Role Models

· Demonstrate a Sense of Responsibility

· Continuously Learn and Improve

· Acknowledge Their Own Areas for Improvement

· Hear and Provide Honest, Direct and Specific Feedback

· Create an Environment Where Every Person is Welcomed, Valued and Respected

· Collaborate

Equal Opportunity Employer  

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.   

About the People Concern 

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. 

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. 

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities. 

Benefits & Perks  

Medical Insurance  

Vision Insurance  

Dental Insurance 

Retirement Planning (403b) & Matching 

Paid Holidays  

Paid Vacation Days 

Paid Sick Days 

Employee Assistance Plans (EAP) 

TELUS Health  

Flexible Spending Account (FSA) 

Basic Life / Accidental Death & Dismemberment (AD&D) 

Voluntary Short- and Long-Term Disability 

Voluntary Pet Insurance 

Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More 

The People Concern University & Certificates  

Corporate Discounts