Customer Service Representative

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

JOB TITLE:                  Customer Service Representative

REPORTS TO:             Supervisor, Contact Center

DEPARTMENT:            Candidate Services

LOCATION:                  7941 Corporate Dr. Nottingham, MD 21236

 

 

JOB OVERVIEW:

In this position you will provide call center customer service support. We are looking for customer-oriented, self-driven, energetic people who are hungry for an excellent entry-level opportunity to get their foot in the door to learn and grow with a fast-growing, global organization!

 

 

PERKS:

• Comprehensive Healthcare Benefits
• Paid Time Off
• 12 Paid Holidays
• Generous Employee Referral Program
• Opportunities for Career Growth
• Free Employee Assistance Program
• No Evening Shifts
• No Selling and No Cold Calling
• Vacation

 

RESPONSIBILITIES:

• Assist candidates (via phone calls, emails, and scanned applications) with certification/testing process from registration to test delivery.
• Answer calls within management standards, consistently deliver quality call handling and meet established metric goals.

 

QUALIFICATION REQUIREMENTS:

 

EDUCATION:

• High school diploma or equivalent 

 

EXPERIENCE:

• 1 year of customer service experience (call center, retail, restaurant, etc.)

 

SKILLS:

• Ability to multitask in a fast-paced environment
• Basic to Intermediate computer software skills (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Ability to empathize
• Exhibit professionalism during all interactions with internal and external stakeholders
• Must complete full three weeks of training with no absences

 

WORK SCHEDULE

• Ability to work Occasional Saturday & Sunday (8AM - 5PM)
• Two Shifts – Mon - Fri (8AM – 5PM OR 9AM – 6PM)

 

PHYSICAL JOB REQUIREMENTS:
 

• Ability to sit for extended periods of time

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.