Assistant Manager - Naamans Road Splash In

How You’ll Make an Impact   

• Assists in overseeing all components of wash operations, to include general operations, membership sales, appearance and cleanliness, and the guest experience. 

• Assists in the management of daily operations of the tunnel wash facility, ensuring that all equipment is maintained and functioning properly; averaging 99% uptime during operational hours through addressing problems urgently and scheduling and performing preventive maintenance on the wash and vacuum equipment. 

• Assists in hiring, training, developing, and retaining a tunnel team that is friendly, energetic, and guest-focused; assists in developing the team to be sales drivers and operational experts while fostering a positive work environment which promotes teamwork.  

• Provides excellent customer service, addressing customer concerns, managing complaints, and ensuring a positive customer experience. Assists the Manager and team to maintain a 4+ rating in customer satisfaction. Assists the Manager and team in exceeding financial model forecasts by driving top line sales on unlimited memberships, retail store items, and services.  

• Assists in the monitoring of financial performance of the car wash facility, including revenue, labor, expenses, and profit margins to assist the Manager in taking appropriate action.  

• Utilizes and assists in training team members to utilize point-of-sale (POS) systems, computers, and other software to effectively communicate and collaborate with team members and to ensure efficient and effective business operations; proficiency in processes and software related to conferencing, email management, back-office reporting, payroll, timekeeping, cash management, inventory and supply management; invoices, procurement, banking, damage claim reporting.  

Physical Requirements: 

• Frequently moves equipment, supplies, and other materials weighing up to 50 pounds across the facility and/or lot. 

• Constantly positions self or moves across the tunnel wash facility to service equipment, clean workspaces and car wash area, stock or replenish supplies, unload deliveries, etc.  

• Frequently communicates with customers and coworkers; environment may be loud due to car wash operations.  

• Works outdoors in all weather conditions. 

What We’re Looking For   

• Minimum high school diploma or equivalent required; associate’s or bachelor’s degree preferred.  

• 1-2 years of experience in supervisory role in car wash or retail operations 

• Technical, HVAC, plumbing, or electrical, and/or car wash equipment experience.  

• Proficiency in point-of-sale (POS) systems, computers, and other software to effectively communicate and collaborate with team members and to ensure efficient and effective business operations; must be proficient in processes and software related to conferencing, email management, back-office reporting, payroll, timekeeping, cash management, inventory, and supply management; invoices, procurement, banking, damage claim reporting.   

• Flexible work availability to include weekends and holidays.  

• Willing to work in variety of outdoor weather conditions.   

The ideal candidate will also have:   

• Strong leadership skills, with the ability to motivate and manage a highly engaged team.  

• Excellent customer service skills, with the ability to resolve customer complaints and promote customer satisfaction.   

• Strong organizational skills, with the ability to manage multiple tasks and priorities.   

• Excellent communication skills, with the ability to communicate effectively with employees, customers, vendors, management, and other teams. 

• Experience with inventory management, financial analysis, sales, and marketing.   

Competencies:   

• Working with people 

• Adapting and responding to change  

• Delivering results and meeting customer expectations  

• Deciding and initiating action  

• Persuading and influencing   

• Leading and supervising   

We take pride in investing in our people’s well-being, that’s why we back our words with competitive total rewards packages.       

• Financial Wellbeing –Employer 401 (k) match (currently at 7%), health savings plan, and financial planning.   

• Physical Wellbeing – comprehensive health, vision, and dental plans that meet the needs of our people.     

• Paid Time Off – Vacation, sick, personal, and community engagement, parental leave for new parents.    

• Work/Life Balance – Hybrid and flexible work environment, Employee Assistance Program, travel assistance, family life planning.    

• Education and Development Opportunities – 100% tuition reimbursement to support our people’s education goals, robust development programs, and certificate program assistance (up to 100% employer-paid).    

• Competitive Salary - competitive pay matched to DC Metro area.     

Wills Group is an equal opportunity employer. Wills Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.