Case Management Specialist/CE Lead

Waco, TX 1225 S. Jack Kultgen Expressway 76703, 1225 S. Jack Kultgen Expressway, Waco, Texas, United States of America Req #25548
Tuesday, April 11, 2023

The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for Case Management Specialist/CE Lead for the Waco Corps, located in Waco, TX.

Job Summary

The Coordinated Entry Lead case worker works closely with homeless individuals and is responsible for taking the Coordinated Entry lead for Waco & McLennan County Continuum of Care.As CE Lead they ensure the CE assessments are carried out appropriately through training, and assistance and monitoring of local assessors. In addition, this person will serve as a liaison and ambassador to the greater community for Coordinated Entry. CE Lead also leads weekly case conferencing for the local CoC and follows up to ensure clients are receiving appropriate services.

Additionally, CE Lead completes phone and in-person assessments, diversion strategies, and coordinates appropriate referrals including emergency placements to homeless and at-risk of homelessness individuals and families. They will conduct in-person assessments for clients referred to The Salvation Army, ensure clients qualify for one of TSA’s various programs, help gather required documentation, and ensure smooth handoff to TSA Case Managers.

Knowledge, Skills, and Abilities

Facilitate trainings (as needed).

Exceptional customer service skills, both internal and external.

Ability to work effectively in a team-orientated environment.

Demonstrated strong interpersonal skills to build and maintain positive working relationships with outside agencies, organizations, public, and community.

Comfortable with public speaking.

Excellent problem-solving, good judgement and decision making.

Exceptional oral and written communication skills.

Cultural competency with ability to cultivate and maintain effective working relationships in diverse populations while remaining sensitive to their concerns.

Self-motivated; capable of growing and developing a system-wide approach to achieving project goals.

Demonstrated organization and time management skills.

Ability to prepare and maintain accurate and complete case notes and client records.

Skilled in MS Office products such as Word, Excel, Outlook, and PowerPoint applications with the ability to effectively create and maintain spreadsheets.

Ability to interview clients to evaluate and serve their needs.

Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.

Ability to cultivate and maintain effective relationships with diverse group of people while remaining sensitive to their concerns.

Ability to present a positive and professional image of The Salvation Army.

Education and Experience

Bachelor's Degree from an accredited college or university in Social Work or related human services field,


two years’ experience working in a social or public service environment with case work,


any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses & Certifications

Valid State Drivers License

Physical Requirements/Working Conditions

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language effectively.

Ability to perform mathematical calculations.

Ability to type and keypunch information into a computer.

Ability to sort and file documents alphabetically and numerically.

Ability to work on multiple cases simultaneously, effectively and efficiently, without becoming frustrated or disorganized.

Ability to operate various general office equipment including telephone, computer, and calculator.

Duties are usually performed seated, which may be relieved by occasional periods of standing or walking.

Limited physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25lbs).

Additional Comments:

This position is categorized as: Full-Time & Non-Exempt

All employees recognize The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the "Apply Now" icon at the bottom of this positing.

If you are not viewing this job posting on The Salvation Army Careers website, apply at

Application Submittal Period: 04/11/2023 - 04/18/2023

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Other details

  • Job Family TX-NON-EXEMPT
  • Job Function Case Management
  • Pay Type Hourly
This posting is inactive.
Location on Google Maps
  • Waco, TX 1225 S. Jack Kultgen Expressway 76703, 1225 S. Jack Kultgen Expressway, Waco, Texas, United States of America