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Product Manager, Reader Experience

Philadelphia, PA, USA Req #348
Wednesday, May 10, 2023
The Philadelphia Inquirer is a public benefit corporation owned by the nonprofit Lenfest Institute for Journalism. Together, we’re at the center of a critical mission to create a lasting future for ambitious, engaging, and useful local journalism. We’re doing this, in part, by deepening our connection with the communities we serve. Our integrated digital and print platforms are the Philadelphia region’s largest media network. We’re passionate about building a sustainable model for indispensable local journalism, and we take pride in finding diverse, dynamic, and talented individuals to help push our team forward.

Product Manager - Reader Experience



The Product Manager - Reader Experience will be responsible for continuous improvement of and our mobile apps, focused on outcomes for our audiences. You’ll take a holistic view of the customer journey with readers as your primary stakeholder, working alongside product managers for storytelling and tools, service and sports, revenue, and data and APIs. Our team routinely improves existing products, supports major organizational priorities and experiments toward new ways to serve our audiences, and you would be engaged in all three. You’ll work with our journalists, marketers, engineers, agile practitioners and product designers and researchers to serve Philadelphians, resulting in audience growth, return visits and deep engagement. 


What You’ll Do

  • Advocate for Philadelphians’ news and information needs, finding creative ways to meet people where they are with products that
    respect their time and attention.

  • Lead cross-functional delivery squads — composed of designers, engineers, project managers and other stakeholders — to build and iterate
    over new products and features, resulting in changes to customer behavior that drive business results.

  • Think in experiments. The product management team works closely with Data & Insights to learn as we work. We value thinking in
    test-build-learn cycles.

  • Manage the prioritization of engineering work across web and native mobile platforms, clearly articulating desired outcomes
    and how we’ll measure success.

  • Translate feature ideas into actionable product requirements and user stories.

  • Keep up to date with industry trends, competitive products and new capabilities to inform your product roadmaps.

  • Contribute to grant proposals and status reporting for our philanthropic funders.

Who We’re Looking For

  • 3+ years of experience as a product manager for digital applications or in a product-adjacent audience-focused role.
    Experience with news is a big plus.

  • Experience analyzing customer feedback, user research and performance data to guide product feature development.

  • Working knowledge of agile methodologies, process and principles, particularly when they’re useful and when you may
    want to deviate from them.

  • Strong communication, creative problem-solving and collaborative skills.

  • Ability to interact effectively at all levels within an organization, including executive and C-level. Ability to work well in a dynamic group
    environment and under deadline pressures.

  • A tireless belief in the value of local journalism and a desire to support The Inquirer’s mission to be the indispensable source of local news
    and information serving the diverse communities of the Philadelphia region.

*This role may be designated either as hybrid or remote, depending on the ideal candidate. Hybrid employees are required to work out of The Inquirer’s headquarters a minimum of one day a week. The cadence for working in the office will be determined by your department head. Remote employees are expected to come onsite to The Philadelphia Inquirer’s headquarters at least three days per quarter for a department onsite meeting. Anything more than that will be determined by your department head. At this time, In order to come into the office, all employees must be vaccinated against COVID-19 and have their vaccine card uploaded into our employee system of record.

Applications are due by Friday June 2nd at 5:00pm


The Philadelphia Inquirer is committed to attracting a diverse group of interested people to join our team, so please err on the side of applying even if you’re unsure if you meet all the qualifications. We encourage anyone to apply who shares our passion for indispensable journalism and our drive to create a sustainable business model to support it.

As an equal opportunity employer, The Inquirer is building an inclusive and equitable workplace where everyone feels a sense of belonging. We especially encourage people from marginalized and underrepresented backgrounds to apply, including people of color, women, people from the LGBTQIA+ community, and people with disabilities.


Other details

  • Pay Type Salary
Location on Google Maps
  • Philadelphia, PA, USA