Retail Outreach Operations, Individual Product Advisor - Outreach

Individual Product Advisor is responsible for membership growth in strategic target areas, identifying eligible members and enrolling them in Medicaid, Child Health Plus,Essential Plan, Qualified Health Plans (QHPs), and HARP as well as enrolling consumers in Off-Exchange and Medicare Advantage (MA) products including D-SNP (Dual Special Needs Plan) as permitted under federal and state guidelines. Provides guidance on plan benefits and care tailoring those to customer needs. Individual Product Advisor conducts individual and group Field Outreach activities throughout the assigned regions and conducts public presentations on MVP products to ensure plan visibility and receive feedback. Partners with Field Marketing and Community Engagement Representatives to drive growth from events in assigned territories, including but not limited to health fairs, community expos, festivals, holiday-themed events, and medical provider events. Individual Product Advisor must provide fair and impartial information to individual Marketplace consumers regarding coverage options available through the NY State of Health Marketplace. Individual Product Advisor is responsible for developing and maintaining positive relationships with community-based organizations, medical provider partners, and community contacts within assigned territory. Individual Product Advisor is accountable for targeted generation of qualified leads and referrals and their timely conversion. Creates and maintains individual prospect database files including information regarding name, address, phone number, documentation, and other required data for assigned territory. Individual Product Advisor completes internal management reports as requested.

• Subjected to a flexible schedule, including a minimum of two evenings per week as well as two weekend days per month.


• Must work two events every month.


• Local travel is required.


• Outreach sites may require proof of immunizations, drug testing and additional background checks for Individual Product Advisor to be present at those sites. Individual Product Advisor will participate in such screenings/provide proof of immunization when requested.


• Ability to lift/transport heavy promotional materials up to 30 lbs. (brochures, giveaways etc.) is required.


• Performs other duties as assigned.

POSITION QUALIFICATIONS

Minimum Education:

• Associate degree or equivalent combination of education and directly related experience.

Minimum Experience:

• Two years in customer service or sales environment with some experience in health care (hospital, medical office, health insurance) industry required.