Care Manager Assistant

Maui Medical Group Wailuku, 2180 Main Street, Wailuku, Hawaii, United States of America Req #200
Friday, May 5, 2023
Health Care Excellence for Maui since 1961 - The leading provider of  quality health care for the residents and visitors of Maui as measured by :
–  patient satisfaction
–  patient outcomes
–  staff employment satisfaction

MAUI MEDICAL GROUP, INC.                                                                                 POSITION DESCRIPTION

Position Title


Care Manager Assistant

Provider Services

In Section A briefly describe the overall purpose of this position.  Describe the position so that someone who does not know the position will understand it.  In Section B describe the specific tasks or duties.  The percentage of time spent performing the major job responsibilities is used for job evaluation purposes only.  In Section C list the minimum qualifications, type of equipment used (including the frequency), characteristics, and environmental factors relating to this position.


The Care Manager Assistants (CMA) works with the Care Manager and/or patient’s PCP, to ensure that patients receive appropriate, quality care that is cost effective. This includes screening, assessing and monitoring the needs of patients, determining treatment eligibility, using clinical options to decide if plans meet the patient’s needs, and making arrangements for additional services that help patients achieve positive outcomes and close gaps in care.




1.       Helps PCPs and/or their clinic staff manage high risk patients by providing PCPs with timely information on patient’s preventive screenings and their progress with the goal of reducing patient’s “gaps in care”.   Helps patients with referrals for Behavioral Health, Healthcare Management, Tobacco Cessation, Substance Abuse counseling, etc. Tracks these patients to determine compliance and follow through with referrals.




2.       Participates in team meetings and quality improvement initiatives. Assists with patient data collection, health outcomes reporting, clinical audits, and programmatic evaluation related initiatives.





3.       Knowledgeable with management and reporting tools (e.g., Coreo, EMR, Webchart CCM, CPC+ etc.) including educating PCPs and clinic staff on best use of these tools. Understands and uses utilization management reports to track gaps in care.




4.       Knowledgeable with Medicare’s chronic care guidelines and Medicare’s Innovation Programs and Delivery Guidelines, also understands the billing associated with these guidelines.




5.       All other miscellaneous responsibilities and duties as assigned.




6.       Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority. Takes initiative in problem solving, maintains confidentiality of patient and company information, and interacts with patients, co-workers, and management in a courteous and respectful manner.  Adheres to all company policies and procedures.




7.       Maintains time and attendance standards consistent with company policy







              Enter an asterisk (*) in this column to indicate Major Job Responsibilities that are essential functions







Provider Services Supervisor and Manager







2-5 years of experience in a clinical setting with a Medical Assitant Certificate. Must be able to manage multiple tasks at the same time. Maintains a positive "can-do" attitude.  Must be able to work overtime or after hours as the need arises.



Self-disciplined, energetic, passionate, innovative. Highly organized and well-developed oral and written communication skills. Demonstrates sound judgment, decision-making and problem-solving skills.  Able to maintain confidentiality with all aspects of information in accordance with practice, State and Federal regulations.  Confidence to communicate and outreach to other community health care organizations and personnel


Desired/Preferred Qualifications:


Demonstrates effective communication and telephone skills. Proficient computer skills; including Microsoft Office (specifically Word and Excel, Coreo, Webchart, etc.)


Equipment Use:

Personal computer, telephone, and 10 key.

Microsoft products, Internet and e-mail.



Must be committed to the protection of confidential information, records, and/or reports. Must have the ability to communicate effectively in a professional and courteous manner. Must have good organizational skills and maintains a “can-do” attitude.




Requires prolonged sitting. Required some bending, stooping, and stretching for files and supplies. Requires manual dexterity sufficient to operate a keyboard and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.


Maui Medical Group is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, and veterans to apply.

Other details

  • Job Family Provider Services
  • Pay Type Hourly
Location on Google Maps
  • Maui Medical Group Wailuku, 2180 Main Street, Wailuku, Hawaii, United States of America