Front Desk Clerk *Lahaina (4pm-7pm)

Job Title

Department

FRONT DESK CLERK

Lahaina

Patient Services

INSTRUCTIONS:

In Section A briefly describe the overall purpose of this position.  Describe the position so that someone who does not know the position will understand it. In Section B describe the specific tasks or duties. The percentage of time spent performing the major job responsibilities is used for job evaluation purposes only. In Section C list the minimum qualifications, type of equipment used (including the frequency), characteristics, and environmental factors relating to this position.

SECTION A: OVERALL PURPOSE OF THE POSITION

The Front desk clerk is responsible for meeting and greeting all our patients.They register our new and existing patients, update patient demographics and verify insurance information.They collect copayments, payments on account and identify patients with delinquent accounts for follow up with collections.  They help with required documents, including signatures and other information required.  They monitor the activity in the front of our clinics for proper flow of patients as being vigilant for any in appropriate activity trying to enter our clinics.

SECTION B: MAJOR JOB RESPONSIBILITIES

*

PERCENTAGE

1.      Identifies and verifies all information needed to process patient encounter. Registers new patients and/or updates existing patient/guarantor demographics, insurance information and ensures that all forms are signed. 

Informs patients of various forms and ensures that all forms are signed.   (Medical Treatment authorization, Patient portal, Healow, Attestations, etc.)

*

50

2.     Collects and posts co-payments and payments on account.  For patients with outstanding balances, directs patient to MMG Billing Department for collection of account.  Prepares and balances deposits.

*

20

3.     Answers incoming calls for transfer to appropriate office and/or completes eCW telephone message and forward to appropriate staff. Schedules appointments as needed.  Verifies patient’s insurance or other resources to verify insurance.

*

10

4.     Closes & balances cash register journals daily.  Balances receipts and prepares reconciliation reports.

*

5

5.       Review and updates patient mailing address, per mail return list

5

6.     All other miscellaneous responsibilities and duties as assigned.

5

7.     Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority.   Takes initiative in problem solving, maintains confidentiality of patient and company information, and interacts with patients, co-workers, and management in a courteous and respectful manner.

2.5

8.     Maintains attendance standards consistent with company policy.

2.5

TOTAL:

100%

SECTION C: OTHER INFORMATION

RESPONSIBLE TO:

Business Office Manager and Site Coordinator Front Desk

SUPERVISES:

N\A

MINIMUM QUALIFICATIONS:

Education/Experience

High school diploma or equivalent required.  One year of receptionist experience preferred.

Skills/Knowledge -

Must be able to manage multiple tasks at the same time; possesses effective telephone skills; maintains a positive “can-do” attitude; and able to work overtime as the need arises.

EQUIPMENT USE:

Use of personal computer, typewriter, telephone, and 10-key machine.

CHARACTERISTICS:

Willing to effectively participate as a team member with nursing and front desk practices.  Committed to the protection of confidential information, records, and/or reports. Communicates effectively in a professional and courteous manner.  Must have effective organizational skills.

ENVIRONMENTAL FACTORS:

Requires prolonged sitting (75%), bending, stooping and stretching for files and supplies (10%).  Requires manual dexterity sufficient to operate a keyboard and other office equipment.  Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.