Patient Services - Sr. Appointment Receptionist

Job Title

Department

APPOINTMENT RECEPTIONIST

APPOINTMENT SCHEDULING

INSTRUCTIONS:

In Section A briefly describe the overall purpose of this position.  Describe the position so that someone who does not know the position will understand it.  In Section B describe the specific tasks or duties.  The percentage of time spent performing the major job responsibilities is used for job evaluation purposes only.  In Section C list the minimum qualifications, type of equipment used (including the frequency), characteristics, environmental factors relating to this position.

SECTION A: OVERALL PURPOSE OF THE POSITION

Appointment Receptionist is responsible for answering all incoming/outgoing calls and scheduling appointments based on patient health needs.  Taking prescription (RX) messages.  Ensures information for completion of appointment are accurate including insurance verification and up to date demographics.  Updates provider templates and other duties as required.

SECTION B: MAJOR JOB RESPONSIBILITIES

*

PERCENTAGE

1.     In a welcoming and professional manner, answers all incoming/outgoing calls:

• Identifies and verifies all information needed to schedule appointment.
• Verifies insurance with payor.
• Takes prescription (RX) messages or transfers calls to appropriate office.
• Informs patients of appointment related instructions (arrive early, co-payments, deposit, authorizations/referrals, etc.)

*

75

2.     Updates assigned provider template to include opening, closing and rescheduling patient appointments.  Verifies changes with appropriate supervisors.  Checks approved schedules with on-line schedule.

10

3.     Completes patient reminder calls for specialty provider appointments.

5

4.     All other miscellaneous responsibilities and duties as assigned.

5

5.     Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority.   Takes initiative in problem solving, maintains confidentiality of patient and company information, and interacts with patients, co-workers, and management in a courteous and respectful manner.

2.5

6.     Maintains attendance standards consistent with company policy

2.5

TOTAL:

           100%

SECTION C: OTHER INFORMATION

RESPONSIBLE TO:

BUSINESS OFFICE MANAGER and BUSINESS OFFICE SUPERVISOR

SUPERVISES:

N\A

QUALIFICATIONS:

Education/experience -

High school diploma or equivalent required.  One year of receptionist experience preferred.

Skills/knowledge -

Must be able to manage multiple tasks at the same time; possesses strong telephone skills; maintains a positive “can-do” attitude; and able to work overtime as the need arises

Equipment use:

Use of personal computer, typewriter, multi-line telephone, and 10-key machine.

Characteristics:

Willing to effectively participate as a team member with nursing and front desk practices.  Committed to the protection of confidential information, records, and/or reports.  Communicates effectively in a professional and courteous manner.  Must have good organizational skills

Environmental factors:

Requires prolonged sitting (75%), bending, stooping and stretching for files and supplies (10%).  Requires manual dexterity sufficient to operate a keyboard and other office equipment.  Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.