Medical Office Assistant - Dr. Fusato *Pukalani (M-F 8am-5pm)

Position Title

Department

MEDICAL OFFICE ASSISTANT (MOA)

NURSING

INSTRUCTIONS:

In Section A briefly describe the overall purpose of this position.  Describe the position so that someone who does not know the position will understand it.  In Section B describe the specific tasks or duties.  The percentage of time spent performing the major job responsibilities is used for job evaluation purposes only.  In Section C list the minimum qualifications, type of equipment used (including the frequency), characteristics, environmental factors relating to this position.

SECTION A: OVERALL PURPOSE OF THE POSITION

The Medical Office Assistant (MOA) is responsible for supporting the office by coordination and organizing of various office duties such as; appointments, referrals, preparing forms, updating patient information, completing forms and answering phones.

SECTION B: MAJOR JOB RESPONSIBILITIES

*

PERCENTAGE

1.       Answers all incoming phone calls and transfers the calls as needed.  Takes prescription (RX) messages, identifies and verifies information needed to schedule appointment requests. Assist with follow up appointments or referrals

*

40

2.       Assists in preparing patient information for the patient appointments; such as labs, hospital reports, referrals note.  

3.       Assist in the maintenance of electronic medical record (EMR).  Scans documents as required.  Assist in the completion of all office forms and documents.

*

20

4.       Calls insurance companies or uses available resources to verify insurance. Informs patients of co-payments, deposits, and referrals/authorization needed at time of appointment.

*

20

5.       Updates physician templates to include opening, closing and rescheduling patient’s appointment.

5

6.       Works to help our patients and family members have a good experience. Takes initiative in problem solving, maintains confidentiality of patient and company information, and interacts with patients, co-workers, and management in a courteous and respectful manner

5

7.       All other miscellaneous responsibilities and duties as assigned.

5

8.       Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority. Adheres to all company policies and procedures.

2.5

9.       Maintains time and attendance standards consistent with company policy.

2.5

TOTAL:

           100%

SECTION C: OTHER INFORMATION

RESPONSIBLE TO:

DIRECTOR OF NURSING

SUPERVISES:

N/A

MINIMUM QUALIFICATIONS:

Education/Experience:

High school diploma or equivalent required. One year of medical, receptionist experience preferred. Demonstrated experience with basic office equipment and personal computer highly desirable.

Skills/Knowledge:

Must be able to manage multiple tasks at the same time; possesses strong telephone skills; maintains a positive ‘can-do’ attitude; and able to work overtime as the need arises.

Desired/Preferred Qualifications:

One year of experience in a medical office or healthcare administration, knowledge of medical terminology.

Equipment use:

Personal computer, typewriter, multi-line telephone, fax machine, and copies.

Characteristics:

Willing to effectively participate as a team member with nursing and front desk

Environmental factors:

Requires sitting and use of hands for key-punching (60%), walking, bending, stooping and stretching for files and supplies (30%). Requires manual dexterity sufficient to operate a keyboard and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone use. Able to lift up to 25 lbs.