Charlotte, NC, USA Req #1684
Friday, May 19, 2023

 Who are we?

We are Segra.  We are one of the largest independent fiber network companies in the Eastern US.  Segra has a broad and dense service footprint across the Mid-Atlantic and Southeast.  We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the worlds' largest carriers.  Our network features the latest advances in IP, Ethernet, an dark fiber architectures, as well as high performance data centers throughout the Mid-Atlantic and Southeast regions.  In addition, our network powers technology solutions such as Hosted Voice, Security and Cloud.

We have engineered our entire company operations to put our customers at the very center of everything we do.  We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure.  We have over 900 employees in 90 facilities, including 14 sales offices in 44 markets.  We exist purely to help businesses within our footprint be successful.  Come join us as we continue to grow and provide our customers a superior customer experience.

Are you ready?

Segra is searching for a dynamic NOC Analyst I to work in Charlotte, NC.  The NOC Analyst I will perform monitoring of the Segra SONET, DWDM, IP and Ethernet networks.  This position provides in depth support of the Segra Networks Transport, IP, and Ethernet Networks, and voice services.

This is a hybrid role:  Employee’s must come into the Charlotte office 2 times a week and work one weekend day. 

We are currently hiring for 2nd shift. 

The successful NOC Analyst I will have knowledge of the following technologies: Carrier transport circuit technologies such as Ethernet over Copper ( EOC/EFM), ADSI, T1’s, fiber services (DWDM) and Metro-Ethernet. Network design, routing, DNS, IP, subnetting; TCP/IP routing protocols, (BGP, OSFP, RIP and EIGRP); Proxy service and Firewalls.

The NOC Analyst I will serve as the first line of defense for monitoring and management of all Segra core, distribution, and carrier last mile customer premise voice and data installations across Segra’s network.  The NOC Analyst is responsible for researching and documenting various mitigation strategies and must maintain current knowledge of deployed technologies and their significance of the operation of the network and support of all customers.  The NOC Analyst must be able to prioritize remediation of issues in as 24 x 7 Network Operations Center. 

The NOC Analyst I will have a High School diploma or equivalent.  Associate’s degree or Bachelor’s degree preferred but not required.  Vendor certifications are preferred but not required (BTI, Cisco, Cienna Adtran, Alcatel-Lucent, Fortinet, VeloCloud, etc). 
They will have 1-2 years’ experience working in a network operations support role.  Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles.

Segra offers a robust benefits package to our full-time employees, which may include:  Medical, Dental, Vision, Life Insurance, 401K, Tuition Reimbursement, Gym Reimbursement, Vacation/PTO, Holidays, Personal Days, and more! 

Segra is an Equal Opportunity Employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identify), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in and employee organization, retaliation, parental status, military status or other non-merit factors

 How to apply:

Visit to submit your resume and application.

SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA’s personnel if you need assistance completing this application or to otherwise participate in the application process.


Other details

  • Pay Type Hourly
Location on Google Maps
  • Charlotte, NC, USA