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IT Staff Product Manager - Service Management - Legence

Minneapolis, MN, USA ● San Jose, CA, USA Req #618
Friday, January 20, 2023
Legence, a Blackstone portfolio company, is an Energy Transition Accelerator™ that provides advisory services and implementation focused on financing, designing, building, and servicing complex systems in mission-critical and high performance facilities. With five decades of expertise in the built environment, Legence has a proven track record of reducing carbon emissions, implementing renewables, lowering utility costs through efficiency consumption, and making systems run better at unmatched speed and scale.

IT Staff Product Manager – Service Management

Legence is in the process of strengthening our Information Technology Product organization and have identified the need for a Staff Product Manager – Service Management position.

These positions could be based in the following geographies: 
  • San Jose, CA (Therma)
  • Minneapolis, MN

The IT Staff Product Manager – Service Management role is responsible for building and leading LEGENCE’s enterprise strategy and capabilities roadmap for Service Management technology enablement.  This individual will partner with business units on the prioritization and execution of capability development initiatives to realize business goals. This individual will drive our IFS ERP Service Management solution as a thought leader including requirements gathering, roadmap prioritization, and collaboration with business and IT engineering departments to deliver best-in-class solutions.  The ideal candidate has extensive experience supporting and implementing ERP Service Management solutions. 

You will be working with our ERP standard software IFS Applications™ and bridging the gap between the customer’s business requirements and the application. You will consult, challenge and advise our customers on how to best utilize IFS’ solutions in relation to their business requirements
This role demands advanced analytical thinking and problem-solving skills and communicates with a diverse set of stakeholders (employees and management) and partners in a manner that breaks down complex challenges into actionable steps that drive results.  This individual leads as a team player who is able to build trust and establish strong working relationships.

  • Manage the product vision, roadmap, and prioritization of features against business needs, technology imperatives, and industry standards.
  • Document vision, business requirements, and functional design for system improvements and IFS Service Management projects working with business stakeholders, subject matter experts, and the engineering teams.
  • Specify and maintain requirements artifacts including: Context Diagrams, Process and Workflow Diagrams, Data Flow Diagrams, Use Case Models, and Use Case Specifications.
  • Conduct research to determine whether solutions to business/technical requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible.
  • Manage the training solution delivery model, which may include providing training to users on new functionality, giving refresher courses on existing functionality, and updating training materials.
  • Oversee testing of new functionality as part of User Acceptance Testing.
  • Provide critical thinking and facilitate discussions needed to drive outcomes and results to meet project goals by serving as cross-work stream SME and escalation point.
  • Responsible for owning follow ups and closing gaps related to overall project approach, design issues, project execution tasks and issues; take ownership of assigned gaps; work with team to resolve and present findings.
  • Become part of a team of individuals who are committed to provide excellent customer service
  • Rolling up your sleeves and digging in, seeking to understand customer business requirements and creatively translate them to system requirements.
  • Acting as a subject matter expert and sharing your expertise to your colleagues and customers.
  • Developing solution concepts, optimizing and implementing end-to-end processes and functionalities based on best practice approaches.
  • Communicates with stakeholders across the enterprise
  • Coaches and reviews the work of lower level professionals
  • Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of job area
  • Thriving in an environment with pressing deadlines and constantly changing conditions.

  • BA/BS, MS, preferably in a technology-related or business field
  • 6 years of experience in Service Management (e.g., IFS, SAP, Oracle) application management and/or implementation (10+ total years of experience)
  • Proficient in Service Management business processes automation
  • Proven ability to:
    • Lead complex projects and run multi-departmental project teams with minimum supervision
    • Drive complicated system issues to closure
    • Translate business requests into organized, clear and concise business requirements and document workflows and processes
    • Query, analyze, and interpret data and functionality problems in complex computer systems
  • Experience with IFS ERP – Service Management solution is a plus
  • Superior verbal and written communication skills, with the ability to interact effectively with diverse groups of global stakeholders—both technical and business users 
  • Excellent interpersonal skills and a high degree of social intelligence
  • Advanced analytical thinking and problem-solving skills 
  • Experience with some type of reporting package useful
  • Proficient in MS Office suite (Word, Excel, PowerPoint, Visio); knowledge of Agile/SCRUM methodology is a plus
Unable to provide sponsorship for this position.

#LI-JS1 #LI-Hybrid 
Health and Welfare Benefits
  • Health and Welfare
  • Medical
  • Dental
  • Vision
  • Prescription drug
  • Employee assistance program
Personal Benefits
  • Paid vacation
  • Company-paid holidays
  • Sick leave
  • Bereavement leave
  • Jury duty
Financial Benefits
  • 401(k) retirement savings plan
  • Company-paid long-term disability insurance
  • AD&D insurance
  • Life insurance
Contingent Employment Statement
Offers of employment for this role may be contingent upon successfully passing a background check and/or drug screen. Execution of screens will vary based on role requirements and Company policy. All background checks and drug screens will be done in accordance with applicable federal, state, or local law.
Equal Employment Opportunity Employer
Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.
EEO is the Law 

Reasonable Accommodations
If you require assistance applying online, email ta@wearelegence.com. Please include a description of the specific accommodations you are requesting as well as the job title and requisition number of the position for which you are applying. If you are selected for an interview, please notify your recruiter of your accommodation needs. All efforts to provide reasonable accommodations will be made. 

To all recruitment agencies
Legence and its affiliate companies do not accept unsolicited agency resumes. Do not forward resumes to our career’s alias or employees of Legence and/or its affiliate companies. Legence and/or its affiliate companies are not responsible for any fees related to unsolicited resumes. Any third-party recruiting agreements for Legence and its affiliate companies may only be executed by Legence Holdings LLC’s CHRO or Director of Talent Acquisition, without exception. All others are done without proper authorization and will not be honored.  We will not be responsible for any fees under any third-party recruiting agreement not executed by said authority.

Other details

  • Pay Type Salary
  • Travel Required Yes
  • Required Education Bachelor’s Degree
Location on Google Maps
  • Minneapolis, MN, USA
  • San Jose, CA, USA