Program Supervisor - West Valley (Surprise) - Housing Assistance Center

Surprise, AZ, USA Req #1327
Wednesday, May 24, 2023

Since 1971, A New Leaf has faithfully worked in service to our mission of “Helping Families…Changing Lives,” making a positive impact in the lives of more than 24,000 people each year in the Phoenix Metropolitan area.  Services focus on HEALTH, HOUSING, AND COMMUNITY SERVICES, offering a continuum of support to move households from crisis to long-term health and stability.
A New Leaf continues to grow to respond to needs in our community by developing comprehensive, relevant and effective services for vulnerable and underserved families, children, and adults.


New Leaf’s West Valley Housing Assistance Center located in Surprise will offer emergency housing in 7 apartment-style units to families and individuals experiencing homelessness. 

Hourly Pay Rate: $21
Location: Surprise, AZ
Weekends required other days of the week can be flexible to meet program need and to cover all shifts

DUTIES AND RESPONSIBLITIES: Responsibilities will include but not limited to: 

  • Recruit, train, supervise and evaluate program Case Managers to meet program needs, fully utilizing the skills of the most qualified people available. Goals must be set which encourage ongoing professional growth and demand that high performance standards of the agency are met. 
  • Responsible for the overall operations of the program to include maintaining physical plant according to agency, licensing and/or contractual requirements, ensuring appropriate and effective client care/services. Schedules and monitors staff workload. Actively participates in Quality Management. 
  • Effectively communicate program progress, activities and needs both verbally and through informal/formal report writing. 
  • Building camaraderie through effective problem solving. Ensure information and communications are accurate and present a proper representation of A NEW LEAF. 
  • Establish working relationships with the Human Resources, Philanthropy, Operations and Accounting Department assuring deadlines are met with accuracy and in a timely manner. 
  • Demonstrates the ability to implement and manage organizational changes through a team approach, promotes a sense of shared ownership and a positive, collaborative work environment.  
  • Demonstrates a clear understanding of the program’s purpose and goals, identifying and allocating resources that support the purpose and goals of the program. 
  • Report to the Director of Shelter Services in a timely manner any areas of concern.  
  • Understand and review the monthly budget with the Director of Shelter Services. 
  • Submit a weekly written report to the Director of Shelter Services in which are detailed client census, condition of physical plant, unusual situations with clients and/or staff, problems, scheduled intakes, scheduled reports, medical reports, etc. 



  • High School Diploma or GED required
  • Plus 0-1 years of supervisory experience required                              


  • 1-2 years experience 


  • Class One Fingerprint Clearance Card 
  • Valid Driver’s License with reliable transportation 
  • Current Auto Liability Insurance 
  • 39 Month Motor Vehicle Record
  • Must Be At Least 21 Years of Age


  • Medical, dental, and vision insurance
  • 401K
  • Paid vacation time
  • Paid sick time
  • Paid holidays
  • Gym Reimbursement
  • Education Reimbursement
  • Career advancement opportunities

We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report to include verification of employment, education, criminal background search and driving records.

A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program. A New Leaf participates in el program de E-Verify. Equal Opportunity Employer.

BENEFITS PACKAGE: All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), annual team member appreciation event, informal, yet professional team environment.

For full time employees, we also provide the following included in the total compensation plan: Health/Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program which has received a Silver Level of excellence in worksite wellness by providing employees with Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more!

Other details

  • Pay Type Hourly
  • Job Start Date Wednesday, May 24, 2023
Location on Google Maps
  • Surprise, AZ, USA