Night Operations Coordinator, Rockford, IL

HOURS: 7pm-7am 4 days on/4 days off 

 
THIS IS CURRENTLY A WORK AT HOME POSITION. MAY BE REQUIRED TO WORK ON SITE AS NEEDED.

Summary

Freight moves 24/7 – so it’scritical for Landstar to support our network even outside of “normal’ working hours. The Night Operations team is the first-line of support to keep freight moving.  Team members assist internal customers, BCOs (Business Capacity Owners), sales agents, fellow employees, as well as external customers nationwide with service-related issues that could hinder the movement of active freight shipments. You will utilize independent thinking and problem-solving skills to resolve these issues in a timely manner.  

 

Essential Responsibilities include the following:

·      Answer after-hours calls for all operational departments deemed critical to keep freight moving

·  Authorize and distribute funds when needed to BCOs for Special Advances

·      Issue authorizations to BCO’s for purchases through LCAPP

·        Payment of invoices sent over after hours in accordance with Landstar policies and procedures

·        Complete Landstar Service Incident Reports (LSIR) on any service-related issues

·        Resolve service-related issues to insure timely delivery of Landstar shipments

·        Assist capacity with equipment breakdowns and freight recovery    

·        Provide back up for Safety on the Accident Hotline

·       Handle Overages,Shortages, and Damaged product issues in accordance with Loss Prevention procedures

·        Assist BCOs and agents with issues that occur while crossing the US / Canadian border

·        Help capacity in meeting requirements to enter ports and rail yards.

·        Answer questions regarding state requirements, state permits, and Licensing

·      Help BCOs with Comdata card issues

·        Handle and document safety sitting duck issues and motorist complaints.

·       Issue authorizations and payment to shops for Landstar trailer repairs. Inspections, washes, and set up road calls.

·        Support Managed Accounts as needed.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Willingness to work unscheduled overtime upon short notice is imperative.

 

 

Required Skills

Working knowledge of Word, Excel, Internet, and Outlook

Excellent verbal and written communication skills  

Geographical knowledge of North America

Strong organizational skills

Strong interpersonal skills

Good typing skills, 35+ WPM

Strong problem solving and decision-making skills

Ability to prioritize and multi-task

Ability to work in a stressful environment

Ability to work well under pressure in a call center environment

Ability to work in a fast-paced, constantly changing environment

Ability to work with minimal supervision

 

DesirableSoft Skills

Ability to comprehend and carry out instructions furnished in written, oral or diagram form.

Ability to use critical thinking when dealing with problems involving several concrete variables in standardized situations.

 

Minimum Education: Highschool diploma or general education degree (GED).

 

Minimum Experience: Previous customer service and/or call center experience. In similar fast paced environment

 

Years’Experience for full proficiency in role: Six months

 

Language Skills

Ability to read and comprehend instructions, correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to read, write and speak English.

Ability to speak Spanish is preferred.

 

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

Ability to sit at workstation for at least a 12-hour shift and perform extensive computer and telephone work.

 

 

Work Environment

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

 

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.