Service Specialist

Job Title: Service Specialist

Department(s): Carrier Qualifications

FLSA Status: Non-exempt

SUMMARY

Act as a customer service provider and specialist to all Landstar agents and third party carriers making qualification inquiries. Initiate the carrier qualification process based on established guidelines and procedures.

ESSENTIAL REQUIREMENTS

• Respond to incoming calls and email inquiries
• Enter information into various databases
• Perform timely processing of insurance renewals
• Request carrier information and documents from internal and external sources
• Provide support to departments outside of Capacity Qualifications related to Brokerage database updates
• Other duties as assigned

REQUIRED SKILLS

• Multi-tasking skills
• Excellent communication skills
• Strong organizational skills
• Teamwork is essential
• Data entry skills of 88 KPM

PREFERRED SKILLS

• Working knowledge of Word and Excel
• Working knowledge of IBM i or similar transportation management system

EDUCATION, CERTIFICATIONS, AND EXPERIENCE

• High school diploma or general education degree (GED) required
• Three months to one year related experience required

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.