MANAGER IN TRAINING

ABOUT KAMPGROUNDS OF AMERICA, INC.

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including a mix of franchised and company-owned properties. KOA has approximately 90 employees at its corporate headquarters in Billings, Montana, and 1200+ across its locations. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and progressive.

The owned and operated assets of KOA (OAK) is a division of KOA, Inc.’s overall operations and is rooted in the mission and values of KOA. The current OAK portfolio consists properties in the United States and in Canada.

REPORTS TO

Training Manager and/or General Manager

POSITION SUMMARY

The Manager In Training (MIT) trains in all aspects of the campground operations. At the direction of the training manager, the MIT learns to manage the day-to-day operations of all departments, making sure they run smoothly and efficiently. Tasks may include training on bookkeeping, financial understanding and reporting, staffing, inventory management, maintenance, safety, housekeeping, guest services, front desk, and recreation. The MIT position is a critical leadership role responsible for delivering KOA’s Culture, Mission, Vision, and Values to a diverse team and diverse customer base. Upon Successful completion of the program, the trainee will be placed at a company operated property in an AGM or GM role dependent on the needs of the company.

SPECIFIC DUTIES

• Complete training assignments to gain an understanding of overall campground management, operations, budgeting, processes and procedures.
• Demonstrate and deliver excellent guest service including answering customer complaints or inquiries.
• Learns and fills role of multiple employee positions.
• Gain an understanding of Company vision and how to implement growth strategies.
• Become competent in achieving monthly and annual budget requirements and ensure strict control of cash.
• Become proficient in hiring and training a diverse team and communicating with staff on team performance.
• Learn to implement marketing vision and to research and identify growth opportunities.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
• Directed by training manager, monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• Demonstrates strong leadership skills with a professional attitude toward staff
• Actively engaged in training and seeks out opportunities to learn new skills through hands-on involvement
• Dedicated to serving the needs of our KOA guests
• Persistent execution of budget and financial results
• Exemplary performance of assigned duties and responsibilities

JOB QUALIFICATIONS

• High School Diploma or equivalent
• Hear and speak the English language fluently
• Ability to move to different campgrounds throughout the training program
• Minimum 2 years of supervisory or higher experience in hospitality or related field
• Excellent employee and customer relations skills with ability to manage confrontation
• Able to lead and serve as a role model
• Ability to work in a fast-paced work environment
• Self-directed and active learner with strong decision-making ability
• Ability to read and maintain a budget
• Motivated, goal oriented and results driven
• Good organization and time management skills
• Strong working knowledge of operational procedures
• Proficient computer skills
• Ability to maintain confidentiality
• Able to work nights, weekends, and holidays
• Valid driver’s license

PHYSICAL REQUIREMENTS

• Ability to stand for long periods of time.
• Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.

• Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
• Able to work inside and outdoors and in various climates.
• Able to travel by airplane and automobile. 

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.
 
At KOA, we believe the outdoors is fun and for everyone. We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect. We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners

• continually educate ourselves and advance our understanding about DEI

• sustain a culture that promotes diversity of thought and experiences

• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all

• drive change in our company and industry through action and implementation