Travel Technician

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart  furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we’ve positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. We’re Furnishing Knowledge.

Job Category:

Manufacturing/Operations

Job Description:

KI, a world class supplier of innovative and award-winning furniture solutions for business, educational, and healthcare environments, is seeking a full-time Travel Technician to join our Green Bay manufacturing facility. A $1.00/hour raise is also given within the first year of employment.

To learn more about KI, please visit www.ki.com

Job Duties:

• Service/repair product in-house and in the field
• Must be trained in the product line being serviced
• Be able to work in a safe manner and correct safety issues
• Use Pneumatic tools
• Identify problems and get the parts to service
• Write trip reports documenting and summarizing installations
• Make Travel Arrangements
• React in the field to unforeseen problems
• Assist Customer Service in verbal and written installation procedures
• Inspect and report on returns and customer complaints.  Develop action steps to correct quality problems.
• Develop or purchase special tools as necessary to complete repairs
• Contact and train field installers
• Work with Engineering and Customer Service to develop samples and tooling for orders and special cost requests
• Serve as a technical resource for Customer Service
• Work in Production areas when no field repairs are scheduled

 

Minimum Requirements:

• High School Diploma or Equivalent Preferred
• Must have a valid Driver’s License
• Experience with KI product and a Mechanical Aptitude
• Ability to travel across the US for field repairs

 

Value Added Skills:

• Mechanically inclined with previous manufacturing experience, but not required
• Team Player
• Computer knowledge
• Willingness to learn
• Ability to communicate effectively with multiple levels within the organization

 

Physical Requirements:

• Working in areas where it can get warm
• Working in a smoke free environment
• Activities including standing, walking, lifting, twisting and bending
• Ability to lift up to 50 lbs.
• Willingness to assist in any given area of the plant if your area is slow

 

Shift:

• Hours for this position will vary depending on travel schedule
• Starting rate of pay is $21.50/hour
• Overtime during busy season

 

KI offers a welcoming work culture with competitive benefits for eligible employees. Benefits include:

• 100% Employee ownership
• Competitive health, dental, & vision insurance
• A 401(k) Plan with company match
• Paid vacation and holidays
• Wellness resources, including an on-site fitness center and a fitness reimbursement program
• An educational reimbursement program
• Company paid life insurance, short term disability, long term disability, and EAP.
• Sick pay
• Monthly performance bonus

KI is an Equal Opportunity Employer.