BPCS Helpdesk Coordinator

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart  furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we’ve positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. We’re Furnishing Knowledge.

KI is seeking a BPCS Helpdesk Coordinator to join our Information Technology team based out of our Green Bay Corporate Office.

The BPCS Helpdesk Coordinator will be responsible for operating the helpdesk by recording trouble calls, diagnosing problems, and providing helpdesk support necessary to resolve hardware and software problems related to BPCS.  Support is provided via multiple channels, including but not limited to: over the phone, by remote control, by email, and face-to-face. Problems that are not solved at the helpdesk level are dispatched to the appropriate IT personnel, Business Analyst or Support Services Team.

Qualified candidates will have an Associate’s Degree in a related technical program or relevant work experience.  One year of Helpdesk/Support experience supporting BPCS in a corporate setting is preferred. 

KI is an Equal Opportunity Employer.