6376A | Crisis Family Advocate

1765 South Ave, Staten Island, NY 10314, USA Req #2601
Monday, May 16, 2022
Make a bigger difference

Crisis Family Advocate


The Jewish Board delivers innovative, best-in-class mental and behavioral health services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of others.  Similarly, we support our employees through benefits like, professional development opportunities and paid supervision. Some of our other benefits include:

  • 15 agency holidays and 15 sick days in addition to generous vacation days
  • Health/dental/vision plans that are subsidized up to 80%
  • Tuition assistance and educational loan forgiveness
  • Access to 403(b) retirement benefits and a pension
  • This position is eligible for a sign on bonus
  • This position is hybrid and flexible


Children’s Mobile Crisis Teams (CMCT) were created to provide a viable alternative to psychiatric emergency rooms for children and young adults age 0 to 20 who are experiencing a mental health crisis. Staten Island CMCT will respond to a child/young adult in crisis at home, school, or elsewhere in the Staten Island community. Moreover, Staten Island CMCT staff can provide mental health engagement, intervention and follow-up support to help overcome resistance to treatment. 

Position Overview:

The Crisis Family Advocate will be available to families of new admissions for an orientation to the Children’s Mobile Crisis Team program. The orientation will be from the perspective of the family to include an overview of the program. This overview may include milieu treatment structure, treatment modalities, expectations of the family in treatment, and discharge planning.

RESPONSIBILITIES include but not limited to:

  • Outreach to families in crisis in the community within 2 hours of receiving the referral. With the help of the Social Worker Crisis Family Advocates help to de-escalate the child in crisis as well as helping families manage emotional reactions to child’s crisis.
  • Work with parents/caregivers to develop effective techniques to de-escalate crises in the home.
  • Attend program, team and/or community based service provider meetings to represent the family’s voice in evaluating service delivery. Attend to other program operation issues when agenda items pertain to their role.
  • In coordination with the program supervisor and team social worker, assist families toward a successful discharge within 6 to 8 weeks of family beginning the CMCT Program. This may include future involvement with varied community resources to facilitate a successful discharge.
  • Assist with the Performance Improvement initiatives, as appropriate.
  • Collaborate with the Case Work Supervisor.
  • Complete all paperwork pertaining to service goals, objectives and discharge criteria.
  • Other duties as assigned.

REQUIREMENTS: Experience in parenting a child or adolescent with a serious emotional disturbance. Ability to work with diverse social, cultural, and economic groups. Background in advocating in the mental health and/or education systems. Good communication and listening skills. Ability to be assertive. This is a Full-Time, Monday to Friday position. Shift flexibility is required.

Core Competencies:

  • Knowledge of mental illness, serious emotional disturbance and substance use disorders.
  • Ability to document assessments, plans and interventions

Educational / Training Required:

  • Licensure (LMSW, LCSW) in Social Work
  • Valid NYS Driver’s License

Experience Required / Language Preference:

Minimum of one year of relevant experience with similar population.

Computer Skills Required

Familiarity with Outlook and Excel

Work Environment / Physical Effort:

  • To perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
  • Risks/hazards associated with the position are those which may be encountered travelling around New York




We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

 We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

Other details

  • Job Family Direct Care [200s]
  • Job Function Social Workers
  • Pay Type Hourly
  • Employment Indicator 8857 - Case Worker - Social Services - Traveling
Location on Google Maps
  • 1765 South Ave, Staten Island, NY 10314, USA