511 Operator

Oakland, CA, USA Req #370
Wednesday, May 10, 2023

Iteris is seeking a 511 Operator to use publicly available sources to collect and disseminate traffic and transit information to the public via TRAMS (Traffic/Transit Reporting Automated Management System). The 511 Operator works with Caltrans and CHP to verify that incident and roadwork information that is being disseminated to the public is accurate. The 511 Operator also works with various transit agencies throughout the Bay Area to accurately disseminate information regarding delays/disruptions or upcoming schedule changes. 511 Operators are designated as essential personnel and must be able to work in all conditions (e.g., severe weather, pandemic). The position requires a full commitment to the team and to the important mission of providing accurate and timely information to the public.

What you will be doing:

  • Work as a member of a team within an operations control room environment Monitor data feeds to obtain up-to-date traffic-related information
  • Communicate and coordinate with internal and external stakeholders
  • Verify traffic and transit information disseminated to the 511.org and phone systems is accurate and timely
  • Perform periodic system checks of the 511 web and phone systems
  • Verify accuracy of data ingested by TRAMS from the CHP CAD and Caltrans LCS
  • Work with Caltrans and CHP staff to verify incident and roadwork information accuracy
  • Work with transit agency staff to verify transit incident information is accurate
  • Follow 511 SOPs
  • Perform additional duties as assigned

What you need to be successful in this role:

  • High school graduation (or equivalent) Proficient computer use
  • Ability to gain acceptable skills in Windows-based applications within allotted time
  • Ability to successfully complete initial training under the supervision of Management
  • Effective communication in English (written and oral)
  • Scheduling flexibility and dependability (overtime and holidays)
  • Positive attitude with strong interpersonal skill
  • Excellent attention to detail
  • Punctual and reliable schedule adherence

Iteris anticipates paying $26.43 for this role. However, base pay offered may vary depending on job related knowledge, skills, and experience. 

What’s in it for you:

  • 401(k) with immediate matching and no vesting period
  • Generous Paid-Time-Off [PTO] benefits
  • Comprehensive medical, dental, and vision coverage
  • Life insurance
  • Medical reimbursement plans
  • Disability coverage
  • Family-friendly programs
  • Education assistance program
  • In-house training programs

Iteris, Inc. [NASDAQ: ITI] is the world’s trusted technology ecosystem for smart mobility infrastructure management. Delivered through Iteris’ ClearMobility Platform, our cloud-enabled end-to-end solutions monitor, visualize and optimize mobility infrastructure around the world, and help bridge legacy technology silos to unlock the future of transportation. That’s why more than 10,000 public agencies and private-sector enterprises focused on mobility rely on Iteris every day. And we want YOU to join us on this important journey! Visit www.iteris.com for more information, and join the conversation on Twitter, LinkedIn, and Facebook.  

Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer.  We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law.  Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver’s license may be required based on essential duties.

Other details

  • Job Function TOC
  • Pay Type Hourly