Entry Level Med Transport Dispatcher

Since 2006, our firm’s mission is to help undergraduates and graduates make a seamless transition from campus to their careers. Over the years we have gained an understanding what key skill sets our associates need to succeed after graduation, and what our clients are looking for in their future work force.

With that knowledge, we have developed the Jobologi Program. Jobologi is the science behind getting the perfect job and finding the perfect new hire.

How it works: All associates must be accepted into the program and must complete five experiences during their 6 or 12-month program. The Experiences: Client Work Experience, Team Building Events, Professional Development Workshops, Industry Shadowing, and health and wellness activities that will help our associates understand how to have an equal work life balance. Once all five experiences are completed, all associates will qualify for InternU’s Fingerprints program, providing scholarships or student debt relief.

Jobologi is provided to all our associates at no cost. You are compensated for every experience attended and completed.

The Dispatcher is responsible for coordinating emergent and non-emergent medical transportation, verifying that the patient meets medical criteria for a BLS/ALS ambulance, and suggesting alternate levels of transport, including a stretcher, van, or wheelchair van when an ambulance is not appropriate, and for notifying the individual requesting the transport of the provider, telephone number, level of transport and time.

Responsibilities:

•  Maintains and knowledge of local EMS systems and geography for Western Pennsylvania, Eastern Ohio, and Northern West Virginia.
• Uses available resources and follows directions of management in the selection and scheduling of appropriate services.
•  Utilizes prescribed Patient Ambassador Certificate (PAC) behaviors during interactions with callers. These include recommended greetings and closings; appropriate fact finding to determine needs and the ability to control and manage the interaction with the caller.
•    Schedule transportation services for Hospital Transport Team as well as maintain knowledge and display the ability to follow Hospital protocols for trauma patients arriving via EMS agencies.
•  Coordinates non-emergency medical transports utilizing both ECIN and manual processes; verifies appropriate insurance coverage as required and documents all transports according to protocol.
•  Collect and provide data for the use of suppliers or customers as required by management.
•  Demonstrates interpersonal and organizational skills, including the ability to prioritize transports according to protocols, which nurture relationships with both internal and external customers.

Qualifications   

High School graduate or GED required.

Prior experience in a service industry and dispatch experience preferred.

Knowledge and skill in using standard PC applications to include Microsoft office request.

EMT or First Responder experience preferred.

Excellent interpersonal, communication, organizational, problem-solving and conflict resolution skills are essential

The ability to work independently and be accountable is required as is good judgment in the use of supervision.

Ability to be flexible, to manage multiple clinical demands at any one time and to work in a fast paced and at times highly stressful environment is essential.

Ability to establish priorities, meet deadlines, and effectively manage the work assignment is needed.

Ability to form effective, positive, and collaborative relationships with the multi-disciplinary team and community representatives is critical.

Ability to maintain confidentiality always is required.

Ability to maintain a professional appearance always is essential.
 

Licensure, Certifications, and Clearances:

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