Workforce Development Intake/ QA Specialist
Goodwill's Mission: Transforming the lives of the individuals with disabilities and other barriers through pathways to independence and the power of work.
The Intake Specialist will be responsible for all intake, eligibility determination, and enrollment functions, as well as, compliance and quality assurance of program participant records. This includes outreach and recruitment.
Essential Job Functions:
•Assists potential participants to complete application and enrollment process, collects and manages required enrollment documents to complete initial eligibility determination.
•Responsible for conducting compliance/quality assurance audits for all participant ﬁles and enrollment and eligibility documentation. Assists other team members with ﬁle and system review.
•Maintains program tracking spreadsheets for referrals, active cases, and participants in follow-up and completes monthly enrollment report.
•Completes initial data entry to create client case and document upload to case management system and other applicable reports, systems, and spreadsheets.
•Educates potential participants, and referral partners on the process to access Goodwill services, responds to in-person, phone, and electronic inquiries including referrals from funders.
•Participates in outreach, recruitment and engagement activities; attends outreach and engagement events as needed.
Ancillary Job Functions:
•Collects satisfaction surveys.
•Manages internal referrals from other departments.
•Other duties as assigned.
Education & Experience – An equivalent combination of education, training and experience will be considered.
•1-3 years’ experience with online data entry systems required
•1-4 years' experience working with youth and/or adults required
•CPR and First Aid certification required, as well as, crisis intervention training
•Must possess a valid Ohio driver’s license, personal auto insurance and have reliable transportation
•Certification(s) relevant to workforce development desirable
Knowledge, Skills, and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.
•Integrity and Trust – Role model behaviors that engender trust
•Action Oriented – Deliver service needed in a timely manner
•Interpersonal Savvy – Size up participants’ needs in real time
•Problem Solving & Decision-making – Assess and resolve issues in a timely manner
•Process Management – Demonstrate a command of key processes and leverage them for impact
•Customer Service & Client Support – Create and sustain supportive relationships with clients
•Verbal, Written Communication Skills – Communicate clearly & effectively using the appropriate method
•Technical Skills (e.g., PC applications) – Master and successfully administer technical platforms
•Job-Speciﬁc Functional Knowledge and Skills
•Knowledge of related services for individual support
General office conditions. Exposed to moderate noise levels.
Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
•Must have finger dexterity and hand-eye coordination to work on computer keyboard and related office equipment.
•Must be able to sit for extended periods of time.
•Occasionally lifts and carries up to 10 pounds.
•Regular attendance is a necessary and essential function.
Issued: ________________Approved: ____________________________
Annual Review: ______________Approved: ____________________________
I understand that:
•This job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and at this time, I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
•Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.
•I have read and understand this job description.
Employee: ____________________________ Date: ______________
At Goodwill, we'll help you reach your potential while you help others reach theirs. Want to enjoy coming to work? So do we!
Our full-time benefits include:
- Promotion and Growth Opportunities
- Company paid life and long-term disability insurance
- Health, Dental and Vision insurance the 1st of the month after 30 days
- Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage
- Paid time off
- Retirement plan
- Employee Discount at all Goodwill Columbus Stores
Goodwill Columbus is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
For more information, we invite you to visit our website at www.goodwillcolumbus.org
- Pay Type Hourly
- Columbus, OH, USA