Senior Help Desk Representative

Senior Help Desk Representative

What We Need

FLEETCOR is currently looking to hire a/an Senior Help Desk Representative within our Corpay division. This position falls under our Corpay line of business and is located in Atlanta, GA. In this role, you will FleetCor is looking for a cross functional Help Desk Representative who will be responsible for assisting the Petroleum Marketer Help Desk and FleetSource Customer Service with marketer and customer related calls, cases, and projects. The Help Desk Representative has a key role in helping our marketers and customers have a positive experience; and helping them to resolve any immediate needs that might impact their daily operations. The Help Desk representative is often the face of FleetCor as the main contact point for our customers and marketers. You will report directly to Renay Avery and regularly collaborate with Marketers/Merchants departments.

How We Work

As a/an Senior Help Desk Representative you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in Atlanta, GA.
• Company-issued equipment.
• Formal, hands-on training.
• Monthly home internet stipend is $$.

Role Responsibilities

The responsibilities of the role will include:

• Handling high volume inbound calls in a professional manner.

• Handling multiple queues and products / systems.

• Handling technical inquiries and issues.

• Provide Excellent Customer Service to our Marketers/merchants.

• Utilize multiple applications/systems provided by FleetCor in order to assist marketers efficiently and in a timely manner.

• Demonstrate effective oral and written communications with marketers, department personnel and management.

• Provide marketers/customers with accurate information in a fast-paced environment to ensure we meet our Service Level Agreement and Excellence in service.

• On Call rotation, including potentially after-hours escalations.

• New Site Setups.

• Effective at handling customers of all sizes.

• Proficient in being able to cross sell additional products and services.

• Transfer calls to appropriate department or staff.

• Process check by phone requests.

• Ability to handle additional projects as needed.
 

Qualifications & Skills

• HS Diploma, College degree preferred.

• Customer Service/Help Desk experience required.

• 3+ years of high call volume experience.

• Good interpersonal skills and team work awareness.

• Ability to adapt to changing priorities.

• Prior experience resolving complex issues from various channels.

• Analytical, problem solving and technical trouble shooting of POS equipment.

• Must be organized, able to communicate effectively and comfortable on the phone with customers.

• Microsoft Word and Excel experience is required.

• SalesForce experience preferred.

• Fuel and credit card industry experience a plus.

• Have the ability to work independently.

• Need to be focused, detail-oriented, self-motivated.

• Team player who takes a leadership role through coaching.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer

 

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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