Payment Modification Specialist II

What We Need

FLEETCOR Payments Division is looking for a Payment Modification Specialist II that is responsible for ensuring that open virtual card payments and Salesforce cases are resolved within set SLA.

How We Work

As a Payment Modification Specialist II, you will be expected to work in a Hybrid environment. FLEETCOR will set you up for success by providing:

• Assigned work office/full, home office set up.
• Company-issued equipment.
• Formal, hands-on training.
• Monthly home internet stipend.

Role Responsibilities

As a Payment Modification Specialist II, you will be a leader to help scale a high growth business via a Product delivery model with global teams. The responsibilities of the role will include:

·        High School Diploma or GED required; Bachelor’s Degree is preferred

·        Strong data entry skills required

·        1+ years previous experience of cashing handling/card transactions

·        1+ years customer service experience

·        Must be highly motivated, with the ability to handle multiple assignments promptly and effectively

·        Must be able to manage time effectively and work independently without direct supervision

·        Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as, customer service skills are required

·        Proficiency in the use of Microsoft Office product suite, including Excel and Outlook are essential

·        Must adapt well to change and successfully prioritize as needed

Qualifications & Skills

·        High School Diploma or GED required; Bachelor’s Degree is preferred

·        Strong data entry skills required

·        1+ years previous experience of cashing handling/card transactions

·        1+ years customer service experience

·        Must be highly motivated, with the ability to handle multiple assignments promptly and effectively

·        Must be able to manage time effectively and work independently without direct supervision

·        Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as, customer service skills are required

·        Proficiency in the use of Microsoft Office product suite, including Excel and Outlook are essential

·        Must adapt well to change and successfully prioritize as needed

Benefits & Perks

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes