Manager Technical Services

SunStream is Searching for a Manager Technical Services to Join Our Team

SunStream Business Services is a new Fin-Tech company created by our customers, for our customers – the people who support the farmers and ranchers of America, who feed the world.  The technology industry and the Ag-Fin landscape is rapidly changing.  For us to enable and elevate our customer’s business technologies, we have embarked upon a transformation, one that will change the way we deliver solutions, build connected relationships with customers, and execute as a high performing team. We are looking for teammates who are humble, hungry, and smart, and willing to challenge conventional thinking.

Manager Technical Services Role

This hybrid position leads a team responsible for design, implementation, administration, and support of the computing infrastructure required for SunStream and association distributed systems services and applications. Develops and establish best practices, processes, and procedures to meet or exceed defined customer service levels.

Essential Duties

Systems Administration

• Develops, implements, and communicates policies and procedures to ensure network components are functioning properly
• Configures, manages, and maintains existing Windows Server operating systems, including installed roles and related infrastructure
• Configures, manages cloud-based services used for office products, Dev Ops, IaaS and infrastructure as code
• Leads and manages network and telecommunications

Infrastructure Maintenance

• Performs day-to-day maintenance as necessary or scheduled, often during non-business hours
• Ensures proper system backup
• Maintains and supports third-party applications running on SunStream infrastructure
• Deploys software updates
• Oversees design, selection and security of
• Firewalls, Switches, routers, wireless
• Ensures appropriate controls are in place to comply with SOC, ICFR and other regulatory and audit needs.

Infrastructure Design

• Installs, configures and deploys new client server applications and services 
• Consults with users and evaluates requirements, recommends designs, provides cost analyses, plans projects, and coordinates tasks for installation of cloud and on premise infrastructure

Leadership

• Selects, develops, motivates, and evaluates the performance of Systems Engineers and Network Analysts
• Determines division of responsibilities, including project assignments
• Provides work guidance and direction
• Recommends and implements performance standards
• Sets individual goals with team members

Network Implementation Oversight

• Plans, tests, recommends, and implements network, file server, mainframe and workstation hardware and software to maintain system integrity and effectiveness
• Establishes user profiles, user environments, directories and security for networks being installed
• Provides network documentation, training, and guidance to network users and programmers

Team Project Management

• Authors policies and standard operating procedures governing project management and implementation
• Determines project deliverables and project ownership
• Works with project owner to establish tasks and timeline in order to achieve desired outcomes

New Technologies

• Researches, evaluates, tests and recommends new technologies that will enhance the performance of SunStream networks

Incidents and Service Requests

• Analyzes and resolves technical problems for established systems
• Manages incidents and service requests to promptly remedy problems and meet service level agreements

Relationship Management

• Shares information with association staff on technology direction, implementation, problems and lessons learned through annual events and visits

Minimum Qualifications

• Bachelor’s degree in computer science, information technology or a related field
• 10 years of related experience
• 3 years of supervisory experience
• Microsoft Administration/Engineer (Level Certifications), Microsoft Server and Networking Certifications
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Required Knowledge and Skills

• Expert skill in Microsoft Active Directory Domain and Forest Structure
• Expert skill in Microsoft Windows Server Operating Systems in VMWare
• Expert skill in Microsoft Security, to include Group Policy, Permissions and Privileges
• Expert skill in Microsoft Server Roles – DNS, DHCP, File/Print
• Expert skill in cloud implementation and deployment including DevOps and infrastructure as code.
• Expert skill in managing projects and support using Microsoft ADO.
• Expert skill in Microsoft Azure and M365
• Working skill in Microsoft System Center
• Working skill in Microsoft SharePoint
• Working skill in Microsoft Exchange
• Expertise in infrastructure security
• Working knowledge of the fundamentals of networking and remote access
• Skill in planning and coordinating large/complex projects involving multiple stakeholders
• Expert customer service skills, including the ability to communicate complicated information, deliver bad news effectively, and exceed customer expectations
• Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
• Working knowledge of budgeting and accounting
• Skill in analyzing complex technical data by using logic and quantitative reasoning
• Responsible to appropriately protect the confidentiality, security, and integrity of SunStream and client systems and data.

Development Competencies

• Critical Thinking
• Collaborating
• Communicating Effectively
• Demonstrating Initiative
• Acting with Integrity
• Managing Risk
• Serving Customers
• Learning Quickly
• Making Accurate Judgments and Decisions
• Acting Decisively

What Success Looks Like at SunStream

Successful team members will focus on priorities, communicate with intention, listen with curiosity, and collaborate with others who have diverse opinions, experiences, and ideas. We’re looking for team members who are:

• Recognized as the “go to person” in their area of expertise
• Skilled collaborators who understand the importance of connected relationships
• Practiced at problem solving and decision making in a fast-moving environment with an agile mindset
• A valued member of a high performing team
• Passionate about improvement with a growth mindset and active engagement in driving continuous improvement

Applicants requiring a reasonable accommodation for any part of the application process may contact us through the following methods: Phone: 651-282-8434 or Mail: SunStream, Attn: Talent Recruiting, 30 E 7th Street, Suite 700, St. Paul, MN 55101.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. SunStream will not sponsor a work visa to fill this position.
 

SunStream Business Services is an Equal Opportunity Employer (M/W/D/V) dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.