Tour Operations Manager - FULL TIME - Graceland
Become a part of the exciting growth at Graceland!
Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House.
In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark.
Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world.
Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for.
This is a full-time position located in the Tour Operations Department with variable/flexible working hours to include weekends, evenings, and holidays. This position has benefits after successful completion of a sixty (60) day introductory period. This is an internal/external recruitment.
RESPONSIBLITIES: Under the supervision of the Vice President of Archives, Exhibits & Tour Operations, manage the daily activities of the operations and staff/department to include tour operations employees, property, audio equipment, and plaza attractions; manage tour flow from pre-show through boarding and throughout the mansion property; work with TOPS supervisors with interviewing, training new staff. Manage activities of tour guides including assignment and review of work assignment of work schedules and alternate work schedules; approval of sick leave, personal holidays, and vacation requests; process payroll. Responsible for evaluating performance and recommending merit increases, special performance awards, reclassification, and corrective action as appropriate. Motivate and train employees; listen and suggest incentives for staff to upper management for approval. Assist with performance appraisals; provide input and recommendations for further training needs and employee development; provide constructive disciplinary action to employees after appropriate research to be objective with the situation; record late reports and absentees; adjust schedules as needed; document employees time in the time system; assist tour operations staff to remain in compliance with department/Graceland policies and procedures; communicate with mansion security guards; Act as a resource and back-up for all functions and tasks supervised. Participate in staff meetings and planning sessions to determine overall goals and objectives of the area supervised and the Tour Operations Department as a whole. Provide for cross training when necessary. Review/make list of repairs; forward to appropriate person(s). Respond to complaint letters/emails and phone calls. Assist employees and guests with problems/concerns and areas of conflict; conduct staff meetings; opening and closing of mansion and other exhibit spaces; order needed office supplies, breakroom needs and other items or needs for the department. Basic office work including keeping up with employee files, posting schedules and company memos; problem solving and troubleshooting daily issues with guest and or employees; and other duties as assigned.
REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Must have demonstrated supervisory skills; must be able to provide objectivity in all employee issues. Knowledge of Graceland and Memphis attractions is preferred. Knowledge of CPR and/or First Aid is helpful. Ability to cope with a heavy workload; excellent communication and interpersonal skills are essential; ability to perceive and deal with sensitive issues and maintain confidentiality; ability to deal successfully with a wide range of people; ability to work under pressure of deadlines and competing needs; ability to be flexible and adaptable to all types of situations.
PHYSICAL REQUIREMENTS: Ability to stand and walk for long periods of time; ability to lift boxes weighing up to 25lbs; ability to consistently lift 30lbs throughout the day; ability to stoop and reach; ability to climb stairs; good clear speaking voice is essential.
SPECIAL CONDITIONS: No smoking or eating in the work area; uniform is required.
CONDITIONS OF EMPLOYMENT: Work flexible hours and overtime as required; ability to work in all types of weather conditions.
APPLICATION PROCESS: Please apply online at www.gracelandjobs.com. Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.
- Pay Type Salary
- 3734 Elvis Presley Blvd, Memphis, TN 38116, USA