General Manager

DESCRIPTION:

The General Manager reports directly to the Executive Vice President, Hotels and is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

DUTIES not limited to but including the following (● duties are considered essential functions):

• Direct oversight and management of all hotel managers
• Ensures that all disciplines (divisions) of the hotel are functioning efficiently and effectively
• Lead and motivate the team
• Attends community events as a representative of the hotel and company
• Direct interaction and collaboration with the company corporate team, guests, and community members. Acts at the “face” of the company.
• Ensures compliance with management company standards for personnel administration and performance, service to patrons, and room rates
• Delivers outstanding guest service and financial performance
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
• Ensure staff receives proper training for each position, including safety training and standard operating procedures
• Allocates funds, authorizes expenditures, and assists departmental managers in budget planning
• Monitors cost controls for each department on a regular basis
• Answers patrons' complaints and resolves problems to maintain Guest Satisfaction
• Handles and resolves employee issues
• Adheres to all company procedures and regulations as well as standard operating procedures
• Audits daily reports and processes monthly reports
• Order supplies and equipment as needed and in accordance with company procedures
• Must be in close proximity so available to manage hotel situations/emergencies
• Responsible for safety of guests and employees. Critical role in the emergency response efforts
• Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
• Ensures bank deposits are made daily, including weekends and holidays
• Order supplies and equipment as needed and in accordance with company procedures

REQUIRED SKILLS:

Highly energetic and motivated individual. Excellent interpersonal and communication skills with strong customer/client focus essential. Ideal candidate will have a sound background in sales, operations, yield management, financial reporting and delegation. Must have strong leadership skills. Self-Starter with ability to work independently and as a team. Strong problem-solving skills. Excellent written communication skills. Ability to work in a fast-paced, high pressure environment. Ability to shift and manage multiple priorities. Results driven focus and ability to work through to completion in a timely manner. Adaptable to change. Strong knowledge of Microsoft Office products to include, but not limited to Microsoft Excel and Microsoft Outlook. High level of flexibility regarding overtime during times busy periods as required by the business.

EDUCATION/EXPERIENCE:

• Prior experience as a hotel General Manager is required.
• Associate degree or higher level of education preferred