Circa - Hotel - VIP Service Representative

Circa Resort & Casino

JOB SUMMARY:

As a VIP agent you will be responsible completing arrival and departure transactions for our VIP guests checking in/out of the hotel. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP’s. Additionally, VIP agents are resources for all guest questions and are empowered to assist VIP’s when resolving any guest concerns. 

ESSENTIAL JOB FUNCTIONS:  

• Process check-in and check-out transactions for VIP’s
• Assist VIP’s with questions about the city and property
• Assist VIP’s with booking dinner, show, etc.
• Assists with guest service recovery
• Maintains an Upbeat and Positive attitude at all times
• Responsible for being apprised of current events in hotel to assist VIP’s
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests needs and guest expectations 

EDUCATION AND/OR EXPERIENCE:

• High school diploma or GED
• Ability to read and speak English

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Performance of job duties will require standing, walking, lifting, bending, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned areas as well as constant contact with fellow Team Members and Guests.

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job.   While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).