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MSP Program Billing Analyst

Boca Raton, FL, USA ● Virtual Req #3635
Friday, March 17, 2023
Cross Country Healthcare is looking for top talent to join our team!  Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging over 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.



The primary responsibility of the MSP Program Billing Analyst is to ensure timely and accurate processing of timesheets and invoices through the VMS technology. The MSP Program Billing Analyst will also research and resolve all provider and client inquiries in a timely and customer-focused manner.


Take ownership of the error free completion of the entire weekly pay/bill cycle to include: 

Timesheet & Expense entry and into the VMS tool from various sources

Timesheet integration processing into the VMS tool and management of integration exceptions

Audit of all timesheet and expenses against client contractual billing rules

Invoicing all customers, based on customers’ billing cycle, for all hours worked and all other revenue including travel, bonus, and housing subsidies 

Responsible for distribution of all invoices in accordance with customer requests

Provide accurate processing of all timesheet adjustments into the VMS tool, initiated by either external (supplier-related) or internal (Cross Country) requests

Accurate and timely processing of all adjustments (debits and credits), initiated by either external (client-related) or internal (Cross Country) requests

Timely research and resolution of all billing inquiries to the assigned mailboxes utilizing the highest level of customer service 

Responsible to maintain all necessary documentation for processing cycle; included but not limited to emailed invoices, reports, etc.

Perform all necessary SOX and Internal Key Controls

Participates in special projects and performs other duties as assigned 

Knowledge and understanding of various time entry and time approval processes used by the client and its impact on the payroll and billing processing

Ability to run and analyze queries and reports for weekly processing as well as for research and inquiries

Ability to reconcile large quantities of data utilizing excel

Build and maintain relationships with MSP Operations and establish and maintain rapport with client contacts 

Engage necessary departments in support of customer objectives and needs in order to optimize the client experience

All other duties as assigned


Bachelor’s Degree or any equivalent combination of education and experience enough to successfully perform the essential functions of the job

3 years’ experience in billing, preferably in the Staffing industry

MSP/VMS staffing industry experience is highly desired

3-5 years of demonstrated analytical sense with excellent attention to detail 

Client facing and strong relationship building experience

Proven aptitude to execute in a fast-paced, high volume environment

Demonstrate excellent communication and follow-up skills

Detail and task-oriented with strong organizational skills

Deadline driven

Handle several conflicting priorities, must be flexible, be willing to assist and fill in as needed  

Flexible and adaptable 

Basic knowledge of Microsoft Office suite with a proficient knowledge of Excel 

#CB #IND_1 #IND_2 

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance,  401(k) plan, Tuition Assistance, and Pet Insurance.

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

Other details

  • Job Family Enterprise Support Services
  • Job Function NMGR
  • Pay Type Hourly
  • Min Hiring Rate $22.00
  • Max Hiring Rate $26.00
Location on Google Maps
  • Boca Raton, FL, USA
  • Virtual