Customer Service Representative I - Zoo Events - Temporary

GENERAL DESCRIPTION

Under general supervision, to be the lead worker for venue event set up and tear down such as after-hour rentals, internal events, and classroom rentals. Provides administrative support to the Event and Development team.

SUPERVISION EXERCISED

This position does not exercise supervisory duties.

IMPORTANT AND ESSENTIAL DUTIES

Perform set-up, serving, bussing, tear-down, and clean-up for events.

Understand event details, timelines, and menu items.

Maintain cleanliness of Events Spaces, (e.g. keeps inventory neat, orderly, and litter-free, keep spaces clean and orderly).

Maintain a flexible schedule. Posted schedule may be subject to change based on operational needs such as weather conditions, guest attendance, and department needs.

Greet and direct rental contacts.

Provide support for events including after hour rentals, internal events, classroom rentals, and facilitating small venue events.

Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.

Handle customer situations when needed to ensure guest satisfaction with rentals.

May assist with other Development Department needs such as filing, returning phone calls, and other duties as assigned.

OTHER JOB RELATED DUTIES

Perform other job related duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Administrative and office management principles, procedures and practices.

Basic math skills including: addition, subtraction, multiplication, division, and percentages.

General customer service.

The safe operation of equipment/vehicles.

Skill to:

Manage time effectively.

Provide excellent customer service and communicate clearly.

Interact with zoo guests in a professional and courteous way.

Operate a computer and other office equipment.

Ability to:

Work in outdoor conditions and in extreme heat and cold.

Maintain confidentiality of client information.

Work independently.

Demonstrate a positive attitude and initiative.

Organize and plan work activities to meet deadlines.

Use resourcefulness and tact when dealing with upset customers.

Accommodate changing work priorities.

Communicate concisely both orally and in writing to both the public and staff.

Follow and enforce the Abilene Zoo rules, policies and procedures.

Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.

Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.

Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Experience and Training Guidelines:

For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying.  Knowledge, skills, and abilities may be obtained through:

Experience:

This is an entry level position, but preference may be given to individuals with previous customer service experience.

Education/Training:

A high school diploma, GED, or in the process of obtaining either is required.

License or Certificate:

A valid TX Driver’s License is preferred. No certificates are required.

Special Requirements:

Requires staff members to be a minimum of 16 years of age.

Must be able to work a flexible work schedule that may include nights, holidays, and weekends.

Must be able to work in outdoor conditions and in extreme heat and cold.

Essential duties require the following physical skills and work environment:

With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:

­­___     Sedentary – lifting of no more than 10 pounds

___     Light – lifting no more than 20 pounds; carrying up to 10 pounds

_X       Medium – lifting no more than 50 pounds; carrying up to 25 pounds

___     Heavy – lifting no more than 100 pounds; carrying up to 50 pounds

___     Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds

Physical Demand Codes:  The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:

Codes for how often:

N         =          No

E         =          Extensive (100 – 70% of the time)

M         =          Moderate (60 – 30% of the time)

I           =          Infrequent (20 – 10% of the time)

A         =          Almost Never (<10% of the time)

Code / Task

_M_    Standing

_ I_     Sitting

_M_    Walking

_M_    Lifting

_M_    Carrying

_M_    Pushing/Pulling

_ I_     Overhead Work

_ I_     Fine Dexterity

_M_    Kneeling

_M_    Crouching

_ I_     Crawling

_M_    Bending

_M_    Twisting

_ I_     Climbing

_ I_     Balancing

_E_     Vision

_E_     Hearing

_M_    Talking

___     Other:  _____________________