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GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk ...Read more about Relationship Banker IMore
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GENERAL SUMMARY Assists Deposit Operations by performing new account quality control reviews, ensuring branch accounts are opened correctly and in compliance with established policy and procedures. Makes oneself available to resolve branch daily issues by answering inquiries regarding overall operations, including legal, compliance and policy/procedural questions, and provide decision-making guidance as necessary. Understands the functions of systems used by the branches. Identifies resolves an ...Read more about Senior Operations OfficerMore
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Monterey Park, CA, USA ● Req #2014Tuesday, September 26, 2023GENERAL SUMMARY The FCIU’s Quality Assurance (“QA”) Officer will be responsible for the department’s internal 1st Line of Defense functions. These duties will include maintaining FCIU’s various risk and other assessments as well as engaging in ongoing control testing to ensure FCIU’s compliance with U.S. and Hong Kong Anti-Money Laundering, Counter Terrorist Financing, Foreign Corrupt Practices Act, and OFAC sanctions programs. The FCIU’s Quality Assurance (“QA”) Officer will identify potential ...Read more about FVP, Financial Crimes Quality Assurance OfficerMore
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GENERAL SUMMARY Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering ...Read more about Customer Service & Sales ManagerMore
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GENERAL SUMMARY Under some supervision and following established policies and department procedures, responsible for back-office processing of legal orders and processes in Account Monitoring. Provides support for other branch related centralized operations including the following functional duties. ESSENTIAL FUNCTIONS Accept, review, and evaluate subpoenas and summons; determine appropriate action, prepare customer and agency written communication, if applicable, identify records ...Read more about Sr Legal Process SpecialistMore
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GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize ris ...Read more about Relationship Banker IMore
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GENERAL SUMMARY Under supervision and following established policies and branch procedures, provide customer service to bank customers including the following functional duties. ESSENTIAL FUNCTIONS Oversee Safe Deposit Box access. Monitor safe deposit box authorizations and restrictions. Unlock and lock safe deposit box for customers. Generate key reports. Conducts call backs on hold notices. Promote and cross-sell the Bank’s services and products. QUALIFICATIONS Education: High school g ...Read more about Safe Deposit Box AttendantMore
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GENERAL SUMMARY Under supervision of the Department Supervisor or Manager, and following established policies and procedures, perform duties related to servicing the Bank’s consumer loan portfolio according to separation of duties established by the Department Manager including but not limited to the essential functions described below. ESSENTIAL FUNCTIONS Complete necessary functions pertaining to servicing loans sold to Freddie Mac, including but not limited to, daily and monthly r ...Read more about Loan Servicing Specialist IIMore
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GENERAL SUMMARY Under supervision of the Department Supervisor or Manager, and following established policies and procedures, perform duties related to servicing the Bank’s consumer loan portfolio according to separation of duties established by the Department Manager including but not limited to the essential functions described below. ESSENTIAL FUNCTIONS Complete necessary functions pertaining to servicing loans sold to Freddie Mac, including but not limited to, daily and monthly r ...Read more about Consumer Loan Servicing Specialist IIMore
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GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to ...Read more about Relationship Banker I (PT)More
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GENERAL SUMMARY Analyze loans for credit quality and adherence to bank policy. May act as Examiner-In-Charge of assigned lending unit reviews and prepare comprehensive reports for distribution to management. Assist in the loan sampling process for lending unit reviews and in other departmental functions as necessary. ESSENTIAL FUNCTIONS Perform detailed loan file reviews of lending unit’s portfolios. The reviews evaluate loan credit quality, Risk Identification, Policy Compliance, Support fo ...Read more about AVP, Loan Review OfficerMore
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San Jose, CA, USA ● Santa Clara, CA, USA ● Req #1796Friday, September 22, 2023GENERAL SUMMARY Relationship Manager (“RM”) is able to handle both (i) client-facing business development responsibilities as well as (ii) portfolio management responsibilities. This type of RM is typically found in lending teams with a smaller number of people where someone may need to carry out both functions. In a larger lending team, this title can exist for someone who wants to transition from PM to SRM but is not quite ready for the loan goal targets of a SRM. This position’s func ...Read more about VP/FVP, Relationship ManagerMore
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GENERAL SUMMARY Relationship Manager (“RM”) is able to handle both (i) client-facing business development responsibilities as well as (ii) portfolio management responsibilities. This type of RM is typically found in lending teams with a smaller number of people where someone may need to carry out both functions. In a larger lending team, this title can exist for someone who wants to transition from PM to SRM but is not quite ready for the loan goal targets of a SRM. This position’s functi ...Read more about AVP, Relationship ManagerMore
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GENERAL SUMMARY Branch Manager is responsible for the overall success of the branch with a primary focus on retaining banking relationships and developing new business for the bank. DIRECT REPORTS The incumbent supervises the entire staff within the branch. ESSENTIAL FUNCTIONS Management of and total accountability for a branch office in meeting administrative, Compliance, operational, sales and service, and profitability objectives of the bank. Make regular business development calls to solic ...Read more about AVP/VP, Branch ManagerMore
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GENERAL SUMMARY The primary function is to analyze current business procedures/processes within the Bank to identify areas of opportunity for automation. This position is a key liaison between technical team members who implement robotics and process automation and business staff members who perform the process work. The RPA Business Analyst must be able to independently drive the creation of “before and after” process designs and articulate business requirements to key stakeholders to complete ...Read more about RPA Business AnalystMore
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GENERAL SUMMARY Travel to various branches within assigned region to promote and support superior customer service and for monitoring/maintaining the quality of the operational activities within assigned region. Work closely with Deposit Operations Administration-Branch Services department for all branch operational procedures, and other areas within Deposit Operations Administration for problems or issues relating to audits, security, personnel, losses, or service. May provide recommendations ...Read more about Sr. Regional Operations OfficerMore
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GENERAL SUMMARY Investigator is responsible to conduct the transactional activity reviews and due diligence on potential AML risks associated with existing or potential customers with the purpose that the customer does not present undue legal, regulatory, or reputational risk to Cathay Bank. Interface with branch/lending staff to obtain information related to their customer’s transaction activity and documentation provided. ESSENTIAL FUNCTIONS Maintains a current knowledge of the Bank Secrecy ...Read more about AML Sr InvestigatorMore
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GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk ...Read more about Relationship Banker IMore
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GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to ...Read more about Relationship Banker I or II (PT)More
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GENERAL SUMMARY Travel to various branches within the assigned region to work as a substitute for Relationship Banker Is during absences, including vacations and emergency situations. Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open a ...Read more about Regional Relationship Banker IMore
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Rosemead, CA, USA ● Req #1952Wednesday, September 20, 2023GENERAL SUMMARY The AVP, IAM Platform Application Onboarding and Administration is responsible for the day to day technical and operational management of Cathay Bank’s Identity Governance and Administration (IGA) and supporting its technical integration and effectiveness towards the automation identity lifecycle management and access reviews / attestations against the bank’s authoritative data source(s), the enterprise network / directory environment and applications for central access managemen ...Read more about AVP, IAM Platform Application Onboarding and AdministrationMore
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GENERAL SUMMARY The position is responsible for supporting key areas within the IT Governance organization. Key functions will focus on IT Risk Assessments, IT general controls to ensure compliance with FFIEC guidelines. The position will also be responsible for tracking and reporting on open audit issues and working with the IT organization to ensure timely completion of the issues. Will be the interface to Internal Audit and Regulators. Ensure that all the IT areas are adhering to and in compl ...Read more about Senior IT Governance AnalystMore
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GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk ...Read more about Relationship Banker I Part-TimeMore
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GENERAL SUMMARY Responsible for primarily opening new accounts, cross-selling bank products/services, referring customers to other areas of the bank as appropriate, and resolving customer service issues. As needed, will process teller transactions and provide operational support. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. Follow regulations and bank security procedures to protect customers as well as minimi ...Read more about Relationship Banker IIMore
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GENERAL SUMMARY Responsible for primarily opening new accounts, cross-selling bank products/services, referring customers to other areas of the bank as appropriate, and resolving customer service issues. As needed, will process teller transactions and provide operational support. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. Follow regulations and bank security procedures to protect customers as well as minimize r ...Read more about Senior Relationship BankerMore