Branch Manager - 231

Are you outgoing, reliable, and customer service driven? If so, we would like you to join our team. Our employees – just like our customers – are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success. For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico.

In your role as Branch Manager at Sun Loan Company, you will be responsible for leading a team of Customer Service Loan Specialists who strive to elevate customer satisfaction. You’ll have the opportunity to motivate your team to achieve company-wide and branch goals. In addition to playing a key role in the success of the branch, this position is crucial to the company's success. 

Position Responsibilities: 

• Achieve branch and company-wide goals (or exceed them) 
• Manage the training and development of Customer Service Loan Specialists (CLS)
• Maintain daily office procedures and operations 
• Analyze financial statements and drive profitability 
• Manage the approval process for loan applications 
• Assist CLS with loan processing and collections 
• Ensure excellent customer service, both in person and over the phone 
• Maintain policy and procedure compliance 
• Support Tax Preparation (varies by location) 
• Network with the local community and other businesses to plan and develop branch growth 

Position Requirements: 

• Must be at least 18 years of age
• Must be willing to travel to other stores
• Experience in the loan industry, or 2-3 years of prior management experience in other customer service-oriented industries, is preferred 
• Knowledge of computer software (including spreadsheets and word processing) and ability to use a calculator 
• Must have access to reliable transportation 
• Computer skills and the ability to use a calculator are essential 
• Must have access to reliable transportation  
• Ability to work Monday through Thursday from 8:30 a.m. to 5:30 p.m.; Fridays 8 a.m. to 6 p.m., and sometimes on Saturdays 8:30 a.m. to 12:30 p.m. Additional hours may be needed (no Sundays)

Sun Loan is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



HP123