TRC 1000x200

TRC - ICF - Service Coordinator

862 Foote Ave, Jamestown, NY 14701, USA Req #4827
Wednesday, March 22, 2023
The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.
The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.
The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.


RESPONSIBLE TO: Residence Coordinator/designee


To provide, monitor and supervise functional, continuous active treatment for assigned individuals within the Intermediate Care Facilities in both the day and residential settings. Serves as the primary advocate for assigned individuals; acts as the facilitator of the Interdisciplinary Team to integrate, coordinate, implement, monitor and adjust, as needed, each individual’s plan; to ensure that program plans are implemented consistently in both settings and enable individuals to reach their maximum level of independence; by regulation, to be responsible for all aspects of programming, general welfare, quality of life and well-being for individuals on assigned caseload.


An in-depth knowledge of developmental disabilities, continuous active treatment, and functional age-appropriate programming; the ability to synthesize and integrate information into a plan of programming; the ability to implement and oversee the implementation of such programming inclusive of clear and concise verbal and written communication skills; valid driver’s license; physical condition commensurate with the demands of the job.


Ability and willingness to work a schedule that is based upon the needs of the program and individuals served. Typical hours will be 11:00 a.m. – 7:00 p.m. or 6:00 a.m. – 2:00 p.m., to provide for early morning and late evening visits.


A Bachelor’s Degree in a Human Services field and one (1) year of experience in providing services to person’s with Developmental Disabilities OR a Master’s Degree in a Human Services field and one (1) year of providing services to person’s with Developmental Disabilities.


A Bachelor’s Degree in a Human Services field OR a Master’s Degree in a Human Services

Field. Would be required to work under the Residence Coordinator/Clinical for one (1) year to

obtain one (1) year experience required of a QIDP (Quality Intellectual Disability Professional)




1. The Service Coordinator will develop and update the plan in accordance with regulatory requirements, as follows:

     a. The plan will be developed based on the individual’s preferences, capabilities, and needs;

     b. The plan will be developed in conjunction with the person, his/her advocate, and all major provider’s of service;

     c. The Service Coordinator will make referrals for requested services and will follow-up with Service Providers to assure that services are provided in accordance with the individual’s preferences and needs.

     d. The Service Coordinator will develop milestones, active treatment schedules to ensure continuous active treatment occurs.

     e. The Service Coordinator will ensure that interventions to manage inappropriate behavior are employed with sufficient safeguards and supervision to ensure that the safety, welfare and rights of the individual are adequately protected.

     f. The Service Coordinator will review the Service Plan (ISP) semi-annually or more frequently if the person and/or his/her advocate request it. Updated Service Plans will be distributed to the person, his/her advocate and to all major service providers within 45 days of the

        meeting date

     g. The Service Coordinator will complete the Service Plan addendums when changes occur. Addendums will be distributed to all major service providers at the time they are completed.

2. The Service Coordinator will assist with the implementation of the Service Plan, as follows:

     a. The Service Coordinator will provide in-service training and assistance as needed for staff, to ensure the understanding and consistent implementation of Individual Program Plans. Assists staff in their efforts to optimize the individual’s potential and maintain an environment conducive to normal growth and lifestyles.

     b. The Service Coordinator will model through everyday action the promotion of independence and continuous active treatment.

     c. The Service Coordinator will work with or observe staff during critical care times such as mealtime, bathing, and recreation to verify the plans implementation.

     d. The Service Coordinator will coordinate and facilitate team meetings to discuss relevant issues regarding the person that require collaborative planning.

     e. The Service Coordinator will communicate all relevant changes regarding the person and their service needs to his/her advocate and to all major service providers in a timely manner.

3. The Service Coordinator will monitor all services included in the Service Plan, as follows:

     a. The Service Coordinator will observe weekly to verify that the plan is being implemented correctly in both Day Habilitation and at the home.

     b. The Service Coordinator will monitor satisfaction with the frequency and type of service being received.

     c. The Service Coordinator will maintain regular contact with the person’s advocate/involved family members to ensure that they are satisfied with the services being provided.

     d. The Service Coordinator will ensure health services are identified and met and that communication regarding health service concerns occurs with appropriate family/guardian individual as appropriate, staff health services personnel, other team members and oversight agencies.

     e. The Service Coordinator will advocate with service providers, as necessary, if the person or his/her advocate is dissatisfied with a service they are receiving, and will effectively facilitate resolution of the concern.

     f. If resolution of a specific concern cannot be reached, the Service Coordinator will assist the person and his/her advocate initiating a formal compliant or in seeking an alternate provider of services.

4. The Service Coordinator will maintain the individual’s record and provide services in accordance with all regulatory requirements, as follows:

      a. The Service Coordinator will maintain a file for each person that contains all documentation in accordance with regulations.

      b. The Service Coordinator will maintain copies of all current evaluations and assessments.

      c. The Service Coordinator will maintain copies of the Service Plans, Safeguards, all relevant program plans.

      d. The Service Coordinator will complete and maintain all other documentation as required by the funding source.

      e. The Service Coordinator will properly identify incidents, and will complete the necessary reports, notifications and follow-up documentation in a timely manner.

       f. The Service Coordinator is personally responsible for six of the eight conditions of participation as per ICF regulations.

5. Participates in Council of Quality Leadership certification and Personal Outcome Measurements by becoming an interviewer and completing interviews as required annually.



1. Performs all other duties as needed or assigned by Supervisor or other Administrative Staff.



  Badge Access (assigned ICF Facilities)

  E-mail(internal and external accounts)

  Internet (with research browsing capababilities)

  Therap (Service Coordinator access level)

  Training Management System


5/18; 3/19; 5/20; 8/20

IDD Services


GRADE 16, Non-exempt

Grade 15 Trainee, Non-exempt


The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.

Other details

  • Job Family TRC - Active - PFL/DBL Eligible
  • Pay Type Hourly
  • Hiring Rate $23.56
Location on Google Maps
  • 862 Foote Ave, Jamestown, NY 14701, USA