Customer Service Representative (Fluent French), Canada

JOB SUMMARY – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Responsible for providing exceptional Customer Service to our external and internal customers; including the placement of purchase orders, timely shipment of product and requests for information.

Essential Duties and Responsibilities

▪ Provides Customer Service support to our external and internal customers.

▪ Handles customer requests including the fulfilment of purchase orders, credit and debit memos, and product and order status inquiries.

▪ Support inquiries that come from the public Customer Service Message Center.

▪ Resolves order discrepancies to resolution.

▪ Partners with Operations regarding inventory reconciliation and/or discrepancies

▪ Provide return support; including issuing Return Material Authorization (RMA) instructions to our customers, ensuring proper approvals are collected and information shared to respective parties.

▪ Is expected to demonstrate initiative in serving the needs of all customers by thoroughly researching to resolve issues and identify process improvement needs.

▪ Is committed to developing a close working relationship with sales representatives and other customer service representatives to convey information about potential and committed sales orders.

▪ Works in cooperation with Production Planning, the sales force and distributors in the tracking of orders placed and any special pricing considerations.

▪ Demonstrate accountability in serving the needs of all customers regardless of whether the information requested is readily available or not.

▪ Issues RMA numbers to customers and forwards information to Customer Service team daily.

▪ Shared responsibility with other Customer Service Reps.

▪ Will cross-train with other Customer Service Reps on all aspects of position on an ongoing basis, when applicable.

▪ Works on special projects as required.

▪ May perform other duties as assigned

QUALIFICATIONS –The requirements listed below are representative of the knowledge, skill or ability required.

Education and Experience
**Must be fluent in both French and English** 

▪ Associate’s Degree in related field

▪ Bachelor’s degree preferred

▪ Equivalent work related experience acceptable in lieu of degree: Yes

▪ Minimal 3 years of demonstrated experience in customer service, commercial operations project support experience required.

▪ Fluent in both English and French required (written and verbal).

▪ N/A Certifications Required

▪ Any preferred education, experience or certifications: N/A

Skills/Knowledge

#LIRemote 
 
 

▪ Fluent in both English and French (written and verbal).

▪ Proficient in the following computer software applications: Oracle, Microsoft Office, SalesForce.com

▪ Exceptional interpersonal skills.

▪ Strong organizational skills.

▪ Strong communication skills (written and verbal).

▪ Ability to effectively communicate both internally and externally.

▪ Ability to read and interpret documents such as safety rules, operating and maintenance. instructions, and procedure manuals. Ability to write routine reports and correspondence. #lIRemote