Sales Support Specialist

Medigap Life is part of the Alliant family of companies. Medigap Life specializes in affordable Medicare Health Plans. We work with several insurance companies to help you find a plan that fits your needs. We help you compare Medicare Supplements, Medicare Advantage & Part D Prescription Drug plans.

Social media link: https://www.linkedin.com/company/medigap-life/

The Sales Support Specialist is responsible for providing sales support to the organization for Medicare Products. Monitor, motivate, and train licensed agents to ensure quality of sales in order to achieve individual and company goals.
 

Essential Job Functions:
 

Sales Support:

• Increase the overall sales of Medicare products and ancillary products by educating agents on the overarching concepts and nuances of these products and how they fit into the overall structure of an individual’s portfolio.
• Act as subject matter expert of products, systems, troubleshoot and resolve issues.
• Ensure agents are following best practice and quality assurance guidelines.
• Sell Medicare products and act as an example for other agents by engaging in sales activities for a minimum of 4.5 hours per week.

Personnel Management/Supervision:

• Direct supervision of designated marketing consultants and/or agents.
• Supervisory responsibilities include hiring/terminating, disciplinary actions, assigning/checking work, plan/appraise job performance measurements, performance reviews, compensation recommendations, new hire orientation and training.
• Enforce policies, procedures, and best practices.

General Management:

• Monitor performance against goals.
• Adhere to policies and procedures of the organization and insurance companies.
• Presentations at appropriate meetings to include ongoing initiatives as well as future plans to be implemented, accurate reporting, reviewing objectives, reviewing progress, identifying needs or areas for improvement and action plans for correction.
• Work collaboratively with senior staff to advance the values and mission of the organization by participating in and attending appropriate management and administration meetings.

Special Projects:

• Work collaboratively with fellow staff to advance the values and mission of the organization by serving on relevant internal and external committees.
• Assists with special projects/assignments as requested by members of management.

*Performs other duties as assigned by management*

Education and Qualifications:

• 1-3 years’ experience in the Medicare insurance industry
• High School Diploma or GED
• Bachelor’s Degree a plus
• Licensed Medicare Agent in good standing
• Experience with call center environment for Medicare products.
• Knowledge of the general industry procedures, standards, systems, resources, practices, and terminology.
• Knowledge of supervisory techniques to accomplish instruction, motivation, and training of personnel and effective use of time including prioritizing, planning, maintaining schedules, and organizing tasks.