Customer Service Representative

Thomas Insurance Group (TIG) is part of the Alliant family of companies. TIG is a service-driven agency dedicated to protecting the assets of people nationally. Since 1990, our clients have told us, "We make insurance easy!"

Social media link: https://www.facebook.com/TIGInsurance/

Are you passionate about customer service and looking for a career opportunity with advancement? If YES, we are looking for you to join our team as a Customer Service Representative.

We offer a challenging, fast-paced environment ideal for someone with a strong customer service and/or sales background. We are looking for motivated and enthusiastic professionals who share our commitment to excellence in sales and service.

In this position, you’ll provide a wide variety of highly valued support services to our external customers and our licensed insurance agents. Advancement opportunities are available!

Responsibilities:

• Place outbound and receive inbound calls
• Promote the company’s product portfolio and provide service assistance to consumers
• Respond to consumer inquiries through inbound and outbound calls as well as internet inquiries
• Partner with sales team to better assist their clients
• Other duties as assigned

Qualifications

• High School Diploma or GED required
• Minimum 1 year customer service or call center experience required
• Ability to multi-task and handle a fast-paced work environment
• Ability to navigate multiple electronic programs
• Sales and Solutions or Contact Center experience a plus
• Highly effective verbal and written skills preferred
• Ability to perform and act professionally in all situations

Equal Opportunity Employer; SMS participates in the E-Verify system.