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Customer Service Representative

Cape Girardeau, MO, USA Req #577
Thursday, April 13, 2023

Thomas Insurance Group (TIG) is part of the Alliant family of companies. TIG is a service-driven agency dedicated to protecting the assets of people nationally. Since 1990, our clients have told us, "We make insurance easy!"

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Are you passionate about customer service and looking for a career opportunity with advancement? If YES, we are looking for you to join our team as a Customer Service Representative.

We offer a challenging, fast-paced environment ideal for someone with a strong customer service and/or sales background. We are looking for motivated and enthusiastic professionals who share our commitment to excellence in sales and service.

In this position, you’ll provide a wide variety of highly valued support services to our external customers and our licensed insurance agents. Advancement opportunities are available!


  • Place outbound and receive inbound calls
  • Promote the company’s product portfolio and provide service assistance to consumers
  • Respond to consumer inquiries through inbound and outbound calls as well as internet inquiries
  • Partner with sales team to better assist their clients
  • Other duties as assigned


  • High School Diploma or GED required
  • Minimum 1 year customer service or call center experience required
  • Ability to multi-task and handle a fast-paced work environment
  • Ability to navigate multiple electronic programs
  • Sales and Solutions or Contact Center experience a plus
  • Highly effective verbal and written skills preferred
  • Ability to perform and act professionally in all situations

Equal Opportunity Employer; SMS participates in the E-Verify system.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Cape Girardeau, MO, USA