Instructional Technology Support Specialist
Albright College is seeking applications for Instructional Technology Support Specialist. The Instructional Technology Support Specialist is an integral part of the Digital Learning and Innovation team and works specifically with the campus learning management system, video portal, and other instructional technology systems on campus. The ideal candidate will have experience supporting and troubleshooting web-based instructional software, working with cross-functional teams, creating online documentation, training new users and working as a point person with our instructional technology partners. Finally, the ideal candidate will also have experience with providing document remediation and captioning services for the College’s Digital Accessibility Initiative.
Essential Job Functions:
1.Serve as internal technology support person for all instructional technologies on campus including, but not limited to the learning management system, video portal, web-conferencing, plagiarism detection and interactive technologies.
2.Solve problems for faculty, staff and students using instructional technologies including, but not limited to responding to support tickets through our help desk ticketing system and escalating issues with vendors.
3.Assist department in implementing new and upgraded instructional technologies including sitting in on meetings, testing and learning new updates/products, creating documentation and videos, communicating with affected constituencies, etc.\
4.Perform document remediation and captioning services for the technical side of the Universal Design for Learning/Accessibility initiative focusing on creating accessible materials for use in the classroom and learning management system.
5.Supervise departmental student workers and participate in the activities of hiring, training, assigning work and evaluating students on a semester basis.
6.Provide technology workshops for faculty, staff and students on instructional technology software and hardware.
7.Create documentation for new and existing software tools along with providing information about updates and new releases of our instructional technology tools.
8.Evaluate new or emerging instructional technologies or services for college-wide use
9.Act as technical liaison with instructional technology partners
10.Collaborate with our Digital Strategy and Infrastructure group on the use of technology on campus.
11.Work closely with other team members, partners, and technology providers to evaluate, test, implement and promote tools, maintain technical documentation and provide instructional technology training and videos for self-paced training
12.Keep current on research about use of instructional technologies, innovative tools such as AI/VR and other technology-related items in higher education.
13.Attend workshops, seminars and conferences that are best suited for the given responsibilities in this job description.
14.Serve on campus committees, seek leadership opportunities and integrate the mission, vision and strategic initiatives into each activity of the department.
a.Excellent written and verbal communication skills
a.Demonstrated experience in performing technical support for instructional hardware and software tools in a fast-paced environment.
b.Demonstrated experience in document remediation and performing captioning services for digital accessibility.
c.Experience in teaching workshops and creating documentation for both internal (department) and external (faculty, staff and students) customers.
d.Demonstrated experience with the use of instructional technologies including learning management systems specifically Canvas, web conferencing (Teams), video content management system (Panopto), Office 365, Adobe Creative Cloud including Acrobat, web page editors, graphic software, and mobile learning
e.Familiarity with copyright, intellectual property, Open Education Resources and ADA standards relevant to material usage and course development.
f.Demonstrated commitment to building an inclusive and equitable Albright community, as described in Albright College’s Inclusivity and Equity Statement.
3. EMPLOYMENT EXPERIENCE
a.Experience with Learning/Course Management systems, instructional technologies to include hardware and software, online course design/facilitation, software applications used for the creation and editing of audio/video/web/interactive technologies and skills in managing multiple projects at one time.
a.Preferred: Bachelor’s degree in instructional design/technology, education, information technology, information sciences, curriculum design or related field required. A minimum of 1-2 years’ experience in instructional technology and supporting faculty, in the use of technology
Review of applications for this position will begin immediately and continue until the position is filled. Interested applicants should complete an application by clicking “Apply Now”. Cover letter, a minimum of two professional references and any other supporting application materials can be uploaded in one document along with the resume. Optional documents may be submitted can include: proof of education/certification, licenses, and letters of recommendation. Albright offers a competitive benefits package, which includes tuition remission.
Founded in 1856, Albright College is the oldest institution of higher learning in Berks County and one of the most economically and culturally diverse colleges in the country. Nationally ranked as a top performer for social mobility, Albright is home to about 1,600 residential undergraduate students from across the nation and around the globe, working together to cultivate integrity, curiosity, connection and resilience. Albright students are encouraged to cross or combine majors to create individualized academic programs, without taking longer to graduate. The college’s flexible curriculum, close faculty mentorship and numerous experiential learning options are all designed to help students exceed their own expectations.
At Albright, we believe our differences make us stronger and empower us to better understand and respect one another in a just and fair manner. With this in mind, the college recruits, houses, educates, employs, supports and generally celebrates people of all statuses, identities and backUgrounds, including, but not limited to, race, ethnicity, national origin, citizenship status, religious or spiritual identity, gender and gender identity, sexual orientation, marital and parental status, veteran status, political affiliation and physical and mental ability. Albright College is an EEO employer, committed to inclusivity. In alignment with this commitment, we actively encourage diversity in all dimensions among applicants for this position. Read the college’s Inclusivity and Equity Statement online and learn more our demonstrated commitment to building an inclusive and equitable academic community.
About Reading, Pa.
- Job Family Administrator
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- Reading, PA Campus, 1621 N 13th St, Reading, Pennsylvania, United States of America