Carrier Relations Specialist

• Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What will you do:

This role is responsible for the growth and maintenance of our shared carrier network. Reporting to the Carrier Manager, you will proactively locate, vet and develop a network of high quality carriers, while achieving the successful resolution of Internal / External customer inquiries in a timely manner.

• Work independently with clearly defined KPI’s, goals and objectives.
• Process incoming leads and proactively locate and vet a network of quality transportation services and companies.
• Understand the capabilities of each transporter and keep thorough records in Salesforce. Communicate the value of working with ACV and why Transporters love partnering with us.
• Manage relationships and retain quality services.
• Analyze compliance scores and communicate those effectively to partner carriers to help build capacity and reduce overall cycle time.
• Thoroughly setup carrier accounts in Salesforce and ACV’s Load board to ensure fast vendor payment and cross-departmental communication.
• Onboard safe and reliable carriers using compliance software.
• Responsible for ensuring the timely placement of transports with haulers.
• Empowered to adjust pricing and creatively link transports to create timely, cost-effective, quick service time movement of vehicles.
• Responsible for adjusting pricing and linking transports on aged vehicle postings.
• Assist Transport Admins with incoming calls regarding payments, bills of lading and general inquiries.
• Follow through on carrier related issues to ensure timely proper resolution and provide continuous communication to all parties involved.

What you should need:

• 2+ years of related experience in logistics, transportation, brokering or customer service.
• A reliable self-starter attitude that can thrive in an entrepreneurial environment.
• The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer Problem-solving capability.
• Able to navigate multiple departments remotely.
• Comfort in talking to carriers on the phone.
• Team Player who willingly accepts change and continuous improvement.
• A history of winning awards for being awesome in some way.
• Excellent communication and organizational skills.
• A sense of urgency and self-motivation.
• Familiar with business technology (Microsoft Office Suite), Salesforce a plus

Compensation: $21.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.