Carrier Relations Specialist

Buffalo, NY, USA Req #1919
Friday, September 15, 2023
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. 

Who we are: 

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital  within its Marketplace Products, as well as, True360 and Data Services. 

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer: 
  • Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
  • Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company
  • Retirement planning through the Company’s 401(k)

What will you do:

This role is responsible for the growth and maintenance of our shared carrier network. Reporting to the Carrier Manager, you will proactively locate, vet and develop a network of high quality carriers, while achieving the successful resolution of Internal / External customer inquiries in a timely manner.

  • Work independently with clearly defined KPI’s, goals and objectives.
  • Process incoming leads and proactively locate and vet a network of quality transportation services and companies.
  • Understand the capabilities of each transporter and keep thorough records in Salesforce. Communicate the value of working with ACV and why Transporters love partnering with us.
  • Manage relationships and retain quality services.
  • Analyze compliance scores and communicate those effectively to partner carriers to help build capacity and reduce overall cycle time.
  • Thoroughly setup carrier accounts in Salesforce and ACV’s Load board to ensure fast vendor payment and cross-departmental communication.
  • Onboard safe and reliable carriers using compliance software.
  • Responsible for ensuring the timely placement of transports with haulers.
  • Empowered to adjust pricing and creatively link transports to create timely, cost-effective, quick service time movement of vehicles.
  • Responsible for adjusting pricing and linking transports on aged vehicle postings.
  • Assist Transport Admins with incoming calls regarding payments, bills of lading and general inquiries.
  • Follow through on carrier related issues to ensure timely proper resolution and provide continuous communication to all parties involved.

What you should need:

  • 2+ years of related experience in logistics, transportation, brokering or customer service.
  • A reliable self-starter attitude that can thrive in an entrepreneurial environment.
  • The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer Problem-solving capability.
  • Able to navigate multiple departments remotely.
  • Comfort in talking to carriers on the phone.
  • Team Player who willingly accepts change and continuous improvement.
  • A history of winning awards for being awesome in some way.
  • Excellent communication and organizational skills.
  • A sense of urgency and self-motivation.
  • Familiar with business technology (Microsoft Office Suite), Salesforce a plus

Compensation: $21.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Our Values 

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
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Other details

  • Job Family Operations
  • Job Function Transportation
  • Pay Type Hourly
Location on Google Maps
  • Buffalo, NY, USA