Account Support Representative

Buffalo, NY, USA Req #1827
Wednesday, September 20, 2023

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. 

Who we are: 

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. 

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer: 

  • Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck 
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance 
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance 
  • Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation 
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company 
  • Retirement planning through the Company’s 401(k)

Who we are looking for:

This is an exciting opportunity for someone who has experience working within a team based environment and delivering service and solutions to customers. This individual will work closely with car dealerships from across the U.S. to support ACV Auctions unique business solutions. The Account Support Rep will receive inbound phone calls and emails from customers and help answer their questions and solve challenges they may have. We're looking for teammates that enjoy interacting with and supporting customers through their day, are super-dependable and thrive when working with others.

What you will do:

  • Receive inbound calls from ACV Customers
  • Resolve customer inquiries by using all the resources available such as Salesforce, ACV’s tools, etc.
  • Perform outbound calls to ACV Customers as needed
  • Document activities, strategies and efforts within Salesforce
  • Provide pre and post-sales support to customers to ensure consistent repeat business
  • Meet or exceed SLA’s to issue resolutions
  • Understand ACV policies
  • Work with other departments to resolve customer inquiries such as Titles, Payments, Transportation and Arbitration
  • Present current ACV offerings, products, services and newest features
  • Speak with business owners and decision makers
  • Meet or exceed all goals and KPI’s

What you will need:

  • A reliable self-starter who is capable of thriving in a fast paced and ever changing environment
  • Customer first philosophy - Love Helping People
  • Resilience, problem solver, action oriented and a driver of results
  • Experience supporting customers (customer service /retail) a plus
  • Fluent Spanish a real plus
  • Team Player and adaptable
  • Excellent communication and organizational skills
Compensation: $21.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Our Values 

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.

Other details

  • Job Family Sales
  • Job Function Sales Ops Support
  • Pay Type Hourly
  • Job Start Date Wednesday, September 20, 2023
Location on Google Maps
  • Buffalo, NY, USA