Titles Administrator

Buffalo, NY, USA Req #1923
Friday, September 15, 2023
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. 

Who we are: 

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital  within its Marketplace Products, as well as, True360 and Data Services. 

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer: 
  • Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck 
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance 
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance 
  • Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation 
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company 
  • Retirement planning through the Company’s 401(k)

What you will do:

ACV Auctions is looking for an enthusiastic Titles Administrator for our Headquarters in Buffalo who has a knack for cars and wants an opportunity to join a growing company. Our Operations Associates are an integral part of our company. They are detail orientated, process focused, and self-motivated. The primary role of this position is to receive, process, verify, and reassign titles from sellers on sold vehicles.

  • Process and reassign titles for vehicles sold.
  • Examine vehicle title for accuracy and conformity to specified requirements.
  • Verify acceptance and negotiability of the title in the state for which it is filed.
  • Confirm accurate Vin #, Mileage, Release of any Liens, proper signatures of the seller, proper reassignment to the buyer, and that titles contain no alterations.
  • Work closely with Specialists and report any discrepancies in a timely fashion.
  • Validate a consecutive chain of ownership.
  • Maintain knowledge of current DMV laws and regulations as they relate to the vehicle titles and interpret titling regulations in each state.
  • Resolve title issues through interaction with customers, dealers and regulatory agencies.
  • Document recurring title issues and potential problem scenarios to help with continuous education efforts for the entire title.
  • Perform tasks as assigned by the manager/senior.

What you should have:

  • A minimum of 1 year of administrative or customer service experience.
  • Title and / or licensing experience preferred.
  • Proficiency in Microsoft Office Suite.
  • Detail-oriented skills required.
  • Quality focused mentality is a must.
  • Strong verbal and written communication skills.
  • Pleasant disposition and strong customer service skills.
  • Desire to roll up your sleeves to get stuff done, doing whatever it takes to delight a customer.
  • Ability to multitask.

Compensation: $18.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.


Our Values 

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.

Other details

  • Job Family Operations
  • Job Function Titles
  • Pay Type Hourly
Location on Google Maps
  • Buffalo, NY, USA