Scout Program Manager

The Scout Program Manager plays a pivotal role in engaging Scout Marketplace search firms, driving their performance in supporting talent requests from Scout clients.

Duties/Responsibilities/Primary Functions:

• Understand the makeup and capabilities of Scout’s Marketplace including industry and talent strengths/gaps

• Establish direct relationships with top volume/high potential search firms to understand their strengths, scale, and differentiators

• Work closely with Client Partners and Client Success Managers to understand assigned clients in detail (talent needs, forecasting)

• Engage the right partners at the right time to prepare for and effectively deliver on client requisitions

• Identify and mitigate (engaging other Scout/Aquent team members as necessary) challenges that partners may face as they navigate client needs and learn Scout processes

• Own KPIs for search firms on specific engagements/specific clients, modifying focus based on analytics

• Educate partners on and enforce Scout’s Code of Conduct with partners

• Support/build best practice documentation for processes and policies related to the Scout Marketplace

Skills and Orientation

• Seeks the win:  Looks for ways to create value and delight clients and Scout partners

• Finds the answer: As opportunities and challenges arise, professionally and promptly digs in to understand the root cause and implied actions

• Metrics-driven:  Measures work and adapts work accordingly, identifies new ways to quantify successes, challenges, and wins

• Sets priorities effectively: Learns the levers of the business and directs one’s own focus based on logical priority

• Listens well, seeks to understand, speaks effectively to process pain points

• Disciplined, persistent, process-oriented

• Excellent verbal and written communication skills

• Excellent organizational skills and attention to detail

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem-solving skills

• Ability to prioritize tasks and delegate them when appropriate

• Ability to function well in a high-paced and at times stressful environment

Skills and Orientation (ideal):

• 2+ years of experience with supplier management, staffing Managed Service Programs (MSPs) or direct staffing and recruiting

• Bachelor’s degree

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer for up to 8 hrs per day

• Occasional travel for client or team meetings 

• Remote work environment supported by resources necessary for an effective home office