Director of Recruitment

The Scout Marketplace Manager is responsible for building a strong, adaptive community of search firm partners as well as the processes and practices that enable them to successfully deliver talent to Scout clients.

Responsibilities:

• Understand the makeup and capabilities of Scout’s Marketplace including industry and talent strengths/gaps

• Work closely with Client Partners and Client Success Managers to understand assigned clients in detail (talent needs, forecasting)

• Build a strategy for the Marketplace to ensure strong requisition coverage, high fill rates, and fast time to fill

• Continually analyze the Marketplace to identify opportunities and gaps

• Through a team, recruit search firms to build talent/geographic strength

• Build and own KPIs for search firms basing activities on quantitative knowledge

• Grow, train, motivate, and support a team of Marketplace associates to accomplish the above 

• Through a team, deliver successful talent acquisition for clients (more successful searches) and partners more opportunities)

• Though a team, address and resolve escalated service issues or challenges with partners

• Set annual goals/OKRs (Objectives and Key Measures) for the Marketplace overall as well as individual team members  

• Design and execute a strategy for ensuring accounts not assigned to a Client Partner or Client Service Manager are effectively supported

• Build and improve processes and policies for the Marketplace that reward success and manage risk

• Partner with Engineering to ensure the evolution of the Scout platform is clearly linked to partner and client needs

• Partner with Scout Analytics to build out systems and visibility for the responsibilities above

• Initially, this role will focus on identifying, engaging, and supporting traditional search firms, but will expand in the future to include management of an in-house team functioning as partners by leveraging artificial intelligence sourcing tools 

Required Skills/Abilities/Profile: 

• Strategic strength:  Connects the purpose of the department to Scout’s overall strategy and goals, creating and executing plans to ensure the Marketplace is effectively fulfilling its role within Scout

• Tactical execution/strength:  Identifies the most efficient way to drive results, effectively sets priorities, engages team members with supportive, motivating clarity

• Systems mindset; sees interdependencies and builds teams and processes that reflect them

• Authoritative but human: Holds teams accountable while ensuring they have the leader’s full support

• Excellent verbal and written communication skills. 

• Excellent interpersonal and customer service skills.

• Excellent sales and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Strong supervisory and leadership skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to function well in a high-paced and at times stressful environment.

Preferred Qualifications, Education, and Experience:

• Experience working with Managed Service Programs (MSPs) as a provider or MSP manager

• Bachelors degree in business administration, finance, or equivalent experience

• 5+ years experience working in the staffing industry, ideally working with large scale clients

• Experience effectively leading teams

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer of up to 8 hrs per day.

• Remote position.