Talent Care Partner (temporary)

The Talent Care Partner is responsible for managing the overall needs and relationship between active talent and Aquent through strong talent relationships, escalating employee relationship needs, and supporting both internal Aquent and external client processes related to talent management. On an ongoing basis, this role will serve as an emissary between the talent, the client, and various Aquent departments, ensuring talent success on assignment, positive experience with Aquent, and career development. This is a long-term temporary position.
 

Job Responsibilities:

Operations:

• Maintain a strong relationship with all talent on assignment from onboarding to offboarding and/or redeployment.

• Conduct frequent and consistent check-ins with talent and managers: address talent performance; identify and escalate emerging issues as necessary to relevant Aquent departments.

• Establish a deep understanding of the client requirements and internal Aquent processes relevant to your talent population during onboarding. Socialize expectations and train talent as appropriate on these processes to ensure process adoption. Collaborate with other teams and departments to promote streamlined processes and system enhancements that ensure an excellent talent experience.

• Partner with internal and external stakeholders, including but not limited to, the GBS Onboarding Team and relevant Enterprise team members to ensure successful Talent onboarding. Manage client requirements, communication and expectations related to talent onboarding.

• Cultivate strong relationships with key internal stakeholders and teams, including but not limited to Employee Relations, HRBPs, GBS, Payroll and Aquent’s TO and Enterprise teams for the benefit of the talent experience and client success. Influence processes and decisions that positively impact your talent population.

• Ensure system alignment of assignment dates, pay/bill rates, including tenure and tenure-related discounts

• Manage complex client equipment/credentialing processes.

• Understand basic employment law as it relates to your talent pool, variations across geographies, and implications of the changing local landscape. Partner with appropriate GBS and People Org teams as needed to roll out relevant changes to your talent population.

• Perform other duties as required and assigned

Talent Management:

• Introduce/handoff to relevant recruiting teams for redeployment as talent assignments draw to a close.

• Track and manage assignment extensions and end dates for employees.

• Develop and expand Talent relationships as a resource for candidate referrals. Share referrals with appropriate recruiting counterparts.

• As leads are uncovered through talent and client relationship building, introduce and engage the appropriate Aquent Enterprise team member for follow up. Partner with the Enterprise team to ensure client business needs are translated into effective solutions. Knowledge share and make introductions as needed.

• Engages in Talent Career Coaching, leverage gymnasium, achievement snapshot, etc to raise a talent profile.

• Engages in talent ratings and reviews to capture talent performance and potential gaps.

• Coordinate initiatives to benefit talent, partner with appropriate stakeholders on planning and implementation.

• Develop proactive monthly communications to our talent base in order to increase engagement and retention.

Employee Relations:

• Act as a primary point of contact for talent questions and/or concerns. Listen carefully for key words and scenarios that should be escalated quickly to the Employee Relations team.

• Partner with Employee Relations and the appropriate Human Resource Business Partner to escalate emerging talent issues and concerns. Actively participate in the resolution. This can include providing talent with appropriate resources, as requested (benefits, leave, FMLA, ADA).

• Provide coaching and counseling in the areas of employee development, performance management, training, and employee relations.

• Engage with talent to gain extensive knowledge in the employee’s assignment, previous work experience, skill set, and career goals.

• Perform compensation reviews and provide talent with client feedback as appropriate.

• Consistently achieves (“X” TBD) NPS results.

• Resolve and or escalate conflict management issues within job assignments.

Qualifications Required:

• Bachelor's degree.

• 2 - 4 years of experience in sales or operations support or customer service.

• 1 - 2 years of experience in human resources or employee relations preferred.

• 1 - 2 years of experience cultivating relationships to achieve common goals and providing coaching and career development guidance.

• Previous experience in the staffing field is a plus.

• Familiarity with basic Human Resources and Employment Law best practices.

• Experience in customer service, account management, and relationship building skills.

• Exceptional communication skills (interpersonal, written and oral).

• Excellent conflict and problem resolution skills with an ability to focus quickly on the key issues.

• Ability to work independently and make strategic recommendations.

• Strong initiative, self-drive and motivation.

• Creative and innovative thinker.

• Ability to work in a team.

• Ability to be flexible and adaptable.

• Technically savvy and able to adapt to new technologies.

Major goals relative to this function:

• Redeployment, assignment management, coaching, career laddering, ratings/reviews, achievement snapshots, net promoter score results. Equipment returns, credentialing, client specific training, payroll/benefits liaison, talent initiatives management (vaccines, benefits lapsing).

• Success Measures: product adoption, net promoter score results, increased redeployment percentages, compliance scorecards, minimal account receivable issues related to order and VMS management, developing strong partnerships, facilitating and implementing positive change, regular engagement with talent population, quick starts, on-time timecards, influencing org and dept-wide decisions that benefit talent.

ABOUT AQUENT
 

We are the leading global work solutions company. Through a range of brands, we help guide businesses toward the talent, technology, and services they need to excel. From specialty recruiting and talent experience to creative strategy and project management, we’re making the future of work better for everyone. Our brands include Aquent Talent, Aquent Studios, Aquent RoboHead, Aquent Scout, Aquent Employer of Record, and Aquent Gymnasium. To learn more, visit aquent.com.

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.