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Europe IT Support Engineer

Virtual Req #747
Tuesday, April 25, 2023

Job Summary:

The Europe IT Support Engineer is essential to Aquent’s Global Business Services Team. You will get to be a part of a growing business that works on new projects and initiatives company wide. Not only is Aquent a company that provides marketing and design staffing solutions to much of the Fortune 500, but it’s also a place where work sometimes feels like play, and where you’ll meet tons of motivated and forward-thinking people. We’re consistently rated best in the industry because of our results-oriented service, and we want to keep the trophies coming!

You’ll work in a close knit team providing great customer service across the company.

Industry Knowledge, Networking and Subject Matter Expertise:

  • 2-4 years experience in a technical role supporting Windows and MacOS systems

  • Must be customer focused, approachable, and eager to help others

  • Interested in learning and taking on increasingly complex tasks

  • Strong organization and task management skills

  • Able to work independently and within a team environment

  • Ability to handle multiple tasks and meeting deadlines while maintaining a strong commitment to quality of work

Duties/Responsibilities/Primary Function:

  • Provide first level support for internal staff and talent resolving laptop (PC, Mac, and Chromebook), mobile devices, network issues, software support,
    account login, and A/V issues

  • iOS Apple mobile support. - End user support for MDM enrollment, device setups, data transfer, remote wipes, updates, upgrades, general tech issues and

  • Purchasing of all Europe IT hardware and peripherals

  • Manage courier system for hardware collections and drop offs

  • Secondary Finance support for hardware and software

  • Communicate effectively with both technical and nontechnical users via face-to-face, email, chat, and our helpdesk ticketing system

  • Provide support for user accounts, software, and cloud-based applications such as Okta, G Suite, and Active Directory

  • Troubleshoot issues effectively – know when to use your resources and when to escalate

  • Prioritize and manage personal and team tickets and evaluate/execute urgent tasks as needed

  • Investigate malware alerts, and other security related incidents, along with patching machines/vulnerabilities

  • Identify ways to streamline common processes and ensure we maximize value within IT

  • Assist with other technical projects and tasks as needed

  • Documentation Support: Creation and adherence to documented procedures

  • TRAVEL: This role will support our Amsterdam office. Quarterly or as needed visits to this location will be required. 

Required Skills/Abilities/Profile:

  • Excellent verbal and written communication skills.

  • Excellent interpersonal and customer service skills.

  • Excellent organizational skills and attention to detail.

  • Excellent time management skills with a proven ability to meet deadlines.

  • Strong analytical and problem-solving skills.

  • Ability to prioritize tasks

  • Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

  • Bachelors/OR Masters preferred

  • Two years related experience related to IT preferred

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer of up to 8 hrs per day.

  • Must be able to lift up to 15 pounds at times.


We are the leading global work solutions company. Through a range of brands, we help guide businesses toward the talent, technology, and services they need to excel. From specialty recruiting and talent experience to creative strategy and project management, we’re making the future of work better for everyone. Our brands include Aquent Talent, Aquent Studios, Aquent RoboHead, Aquent Scout, Aquent Employer of Record, and Aquent Gymnasium. To learn more, visit


Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Other details

  • Pay Type Salary
  • Min Hiring Rate $49,500.00
  • Max Hiring Rate $54,500.00