Europe IT Support Engineer

Job Summary:

The Europe IT Support Engineer is essential to Aquent’s Global Business Services Team. You will get to be a part of a growing business that works on new projects and initiatives company wide. Not only is Aquent a company that provides marketing and design staffing solutions to much of the Fortune 500, but it’s also a place where work sometimes feels like play, and where you’ll meet tons of motivated and forward-thinking people. We’re consistently rated best in the industry because of our results-oriented service, and we want to keep the trophies coming!

You’ll work in a close knit team providing great customer service across the company.

Industry Knowledge, Networking and Subject Matter Expertise:

• 2-4 years experience in a technical role supporting Windows and MacOS systems

• Must be customer focused, approachable, and eager to help others

• Interested in learning and taking on increasingly complex tasks

• Strong organization and task management skills

• Able to work independently and within a team environment

• Ability to handle multiple tasks and meeting deadlines while maintaining a strong commitment to quality of work

Duties/Responsibilities/Primary Function:

• Provide first level support for internal staff and talent resolving laptop (PC, Mac, and Chromebook), mobile devices, network issues, software support,
  account login, and A/V issues

• iOS Apple mobile support. - End user support for MDM enrollment, device setups, data transfer, remote wipes, updates, upgrades, general tech issues and
  troubleshooting

• Purchasing of all Europe IT hardware and peripherals

• Manage courier system for hardware collections and drop offs

• Secondary Finance support for hardware and software

• Communicate effectively with both technical and nontechnical users via face-to-face, email, chat, and our helpdesk ticketing system

• Provide support for user accounts, software, and cloud-based applications such as Okta, G Suite, and Active Directory

• Troubleshoot issues effectively – know when to use your resources and when to escalate

• Prioritize and manage personal and team tickets and evaluate/execute urgent tasks as needed

• Investigate malware alerts, and other security related incidents, along with patching machines/vulnerabilities

• Identify ways to streamline common processes and ensure we maximize value within IT

• Assist with other technical projects and tasks as needed

• Documentation Support: Creation and adherence to documented procedures

• TRAVEL: This role will support our Amsterdam office. Quarterly or as needed visits to this location will be required. 

Required Skills/Abilities/Profile:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Ability to prioritize tasks

• Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

• Bachelors/OR Masters preferred

• Two years related experience related to IT preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer of up to 8 hrs per day.

• Must be able to lift up to 15 pounds at times.